Service Scheduler

About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership. About Your Workplace Join Miele’s Services team and play a critical role in ensuring our field service operations run seamlessly. As Service Scheduler, you’ll be at the heart of our service delivery coordinating technicians, managing priorities and ensuring our customers receive timely, high-quality support. This fast-paced role is perfect for someone who thrives on organisation, problem-solving and delivering exceptional customer outcomes. Your Responsibilities Scheduling & dispatch: coordinate and allocate jobs to technicians, ensuring optimal coverage and efficient daily workflows Workforce optimisation: adjust schedules in real time to maximise technician availability and respond to changing priorities Customer outcomes: monitor job progress, follow up on incomplete or complex cases and ensure timely resolution Stakeholder communication: liaise with technicians, team leaders and internal teams to ensure smooth service delivery Systems & administration: maintain accurate records, manage inboxes, rebook jobs and ensure all systems are updated Continuous improvement: identify scheduling improvements and contribute to operational efficiency and service excellence Team support: assist colleagues and contribute to a collaborative, high-performing team environment What We Are Looking For Must-have: Previous experience in scheduling, service coordination or a similar role Strong organisational skills with the ability to manage competing priorities and tight deadlines Excellent communication skills, both written and verbal Strong problem-solving and conflict resolution skills High attention to detail and ability to work in a fast-paced environment Nice-to-have: Experience working in field service, logistics or technical service environments Intermediate computer skills and ability to learn new systems quickly Customer service experience in a high-volume environment Experience working with multiple stakeholders across different teams Our Benefits Hybrid working that blends flexibility and connection: 2 WFH days, 2 flexible office days + Wednesday team connection day Personal development and career opportunities Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support Experience meaningful recognition for both individual accomplishments and team successes As Service Scheduler, you’ll be at the heart of our service delivery coordinating technicians, managing priorities and ensuring our customers receive timely, high-quality support.