Safer Gambling Analyst

Safer Gambling Analyst Help shape safer gambling at Dabble by supporting customer wellbeing, managing risk, and contributing to the growth of a globally expanding and innovative wagering brand! Apply In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021. We're here to deliver extraordinary - with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement. We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury. While we support remote-friendly work, we also encourage our people to take advantage of our national network of offices, offering cross-office sponsored flights year-round to promote collaboration and connection. Our global operations span multiple markets, including our innovative Daily Fantasy Sports app servicing the United States which launched in 2023, and our latest launch into the UK in 2025! We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey. Dabble Culture Dress for your day so you can focus on what matters Switch up your office, work from home, work from wherever helps you to deliver Genuine, like-minded team of visionaries. We welcome ideas big and small! Scheduled focus time to encourage deep thought Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year Each day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and Focus Dabble Perks Five weeks of paid annual leave for all Dabblers Paid parental leave for both primary and secondary caregiver We encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate family Flexibility with working hours to accommodate our cross-country employee base: you are free to manage your own time Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more Up to 10% annual cash bonus based on Company performance metrics Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward? Overview The Safer Gambling Analyst is responsible for supporting Dabble’s safer gambling operations through the monitoring, assessment, and management of customer activity that may indicate gambling-related harm. The role plays a key part in protecting customers and supporting Dabble’s commitment to responsible gambling by conducting customer interactions, managing escalations, and contributing to effective harm minimisation practices across the business. Acting as a key link between the safer gambling function and broader customer-facing teams, the position requires strong communication skills, sound judgement, and the ability to manage sensitive situations with empathy and professionalism. The successful candidate will contribute to safer gambling monitoring, customer protection initiatives, internal education, and continuous improvement across Dabble’s safer gambling frameworks, policies, and processes. Primary Location This role is currently open to all locations within Australia, however candidates based in Melbourne, Sydney and Brisbane may be preferred. Responsibilities Monitor customer activity and identify behaviors that may indicate safer gambling concerns Conduct safer gambling interactions with customers identified through monitoring or escalations Manage and respond to third-party contacts relating to customer gambling concerns Provide guidance and support to internal teams on safer gambling matters and best practices Help moderate safer gambling messaging across community and social channels Investigate and resolve safer gambling escalations and disputes, ensuring accurate record keeping and follow-up Support the delivery of safer gambling training across customer-facing teams Review and improve safer gambling alerts, rules, and monitoring processes Escalate high-risk incidents to leadership and relevant stakeholders where required Contribute to ongoing improvements across safer gambling reporting, monitoring, and customer protection initiatives Ensure all activities align with relevant regulations, internal policies, and industry standards Use behavioral analytics and player protection tools to support safer gambling outcomes Participate in weekday and weekend coverage as required Skills & Qualifications Experience working within the wagering, gaming, or a regulated industry environment Previous experience in a customer-facing role Strong communication skills with the ability to handle sensitive conversations professionally and empathetically Experience in using behavioral analytics and player protection tools Experience in dealing with NTRWC complaint disputes preferred Ability to remain calm and make sound decisions in high-pressure situations Strong attention to detail and organisational skills Experience using ticketing or case management platforms Analytical and problem-solving skills with the ability to assess risk and identify trends Ability to work collaboratively across teams while also managing responsibilities independently High level of professionalism, integrity, and sound judgement Genuine care for customer wellbeing and experience Are you a Dabbler? A Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack). A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can. A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary. Remuneration The advertised salary for this position is $90,000 $100,000 + Super + Benefits Department Customer Locations Darwin, Melbourne, Sydney, Brisbane, Adelaide, Albury Remote status Hybrid