Payments and Support Officer

Payments and Support Officer The Payments/ Reconciliation and Support Officer is responsible for overseeing daily payment operations while ensuring a smooth, compliant, and high-quality client experience across onboarding and support functions. The role combines payment processing, reconciliations, and PSP management with KYC, AML, and client servicing responsibilities. The successful candidate will safeguard the company against financial and regulatory risk while maintaining operational efficiency and client satisfaction. Payments Responsibilities •Monitor daily activity across all integrated Payment Service Providers (PSPs). •Process and reconcile client deposits accurately and within agreed SLAs. •Review and process client withdrawal requests in accordance with internal controls and AML requirements. •Troubleshoot PSP-related issues, including transaction failures, delays, and reconciliation discrepancies. •Liaise directly with PSP account managers to resolve operational matters. •Monitor payment flows and identify anomalies or potential fraud indicators. •Perform daily, weekly, and monthly reconciliations between: oPSP settlement reports oBack-office/CRM records oBank statements Support & KYC Responsibilities •Handle the end-to-end client support and onboarding process, ensuring timely and compliant account opening for individual and corporate clients, answering client queries via chats/emails. •Collect, review, and verify KYC documentation in line with AML regulations and internal policies. •Perform Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and sanctions/PEP screenings, escalating suspicious or incomplete cases to Compliance. •Assist clients with onboarding, account access, funding/withdrawals, and operational queries, ensuring timely and professional communication. •Act as a coordination point between Payments, Compliance, Risk, Sales, and Support teams to ensure seamless client service. Key Skills & Experience •Experience in payment operations, fintech, FX brokerage, or financial services preferred (1+ year preferred). •Proven experience in customer service and onboarding. •Strong understanding of PSP workflows, settlement cycles, and transaction lifecycles. •Experience performing reconciliations between multiple data sources. •Solid knowledge of AML regulations, KYC requirements, and CDD/EDD processes. •High attention to detail with strong organizational and problem- Locations Uptown Place, Bonifacio Global City, Taguig Remote status Fully Remote Work Schedule Australian Eastern Standard Time Shifting Schedule? false Shifts with Daylight Savings? true About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.