Cruise Support Officer

Cruise Support Officer This role is part of our industry specific, “cruise and tourism” team and a key part of our national fresh produce business. The role undertakes a broad range of administrative and system management duties, supporting the cruise leadership team and our customers, ensuring we receive, respond and resolve all requirements in a professional and timely manner to these complex international customers. The role is administrative and does not require direct conversation with the customer albeit this may evolve over time Core Responsibilities Primary Cruise Administration Management: General administrative oversight of cruise email in box and with the resolution or redirection of work as appropriate Supplier order placement: Place, confirm and manage orders to be placed with selected suppliers Process Incoming Orders: receiving customer orders by email or other means and inputting into business “Fresh” platform. Activity Calander Management: Create/Update seasonal calendars for all deliveries. Track, Record, monitor customer orders: providing regular updates to leadership team on the status of customer orders/forecast Communicate with Cruise line teams: Manage the circulation of published information to customers including product availability/seasonality, Manage On-line Portals; CTX, MXP, Oracle, RCG including data entry process or creation and update of orders in customer specific on-line portals Pricing Maintenance: Assist in maintaining pricing data in “Fresh” platform for both individual orders/brands or seasonal pricing for local/international brands Logistics: Place, confirm and manage bookings with logistics/freight providers to support delivery of Cruise orders. Role Capability Team Focused Attention to Detail, accuracy and quality of work Professional, positive and Pro-Active Communication style Flexible Work Availability Customer Focused Prioritization/Multitasking Capability Systems Experience: incl MS365, and customer / business bespoke data entry platforms Skills & Experience Strong Customer Service Ability to Work under Pressure Deadline Based Mindset Systems and technology incl. data entry and data management Team Player Curiosity; comfortable to ask questions and seek understanding rather than just task completion Communication (both verbal/written) Conflict Resolution Locations Robinsons Cyberscape Gamma, Ortigas Center, Pasig City Remote status Fully Remote Work Schedule Australian Eastern Standard Time Shifting Schedule? true Shifts with Daylight Savings? true About Satellite Office Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of. At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces. Why You'll Love Working Here: 🌟 You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. 🚀 You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. 🎉 You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. 🏢 You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. 💼 You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact. Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.