Sales Support Officer - Work From Home

The Sales Support role will support the team by providing proactive sales, prospecting, CRM, speaker acquisition, and event administration support across its commercial and conference operations. Reporting to the Head of Event Partnerships, this role will help build and maintain client, sponsor, partner, and speaker pipelines, coordinate outreach activity, manage CRM records, support meeting preparation, and ensure follow-ups are completed accurately and on time. Research and identify prospective exhibition clients, sponsors, partners, speakers, and industry contacts across relevant target sectors. Support outbound outreach activity via email, LinkedIn, phone, and other approved channels on behalf of the sales and conference teams. Execute structured outreach campaigns, ensuring follow-ups are timely, professional, and accurately tracked. Qualify inbound leads and route relevant opportunities to the appropriate sales team member. Maintain accurate and up-to-date sales and speaker pipelines, including prospect details, activity notes, next steps, and outcomes. Use tools such as LinkedIn Sales Navigator, Apollo, Zoho CRM, and similar platforms to research, identify, and engage prospects. Support the conference team with speaker acquisition, including initial outreach, confirmations, follow-ups, briefing information, and event preparation. Manage speaker communications and ensure confirmed speakers receive relevant requirements, deadlines, materials, and event information. Collate, organise, and track speaker presentation decks and supporting materials ahead of each event. Maintain accurate speaker trackers and support the administrative process from speaker identification through to confirmed delivery. Manage day-to-day CRM administration, including updating records, logging activities, tracking pipeline progress, and maintaining data accuracy. Prepare sales reports, pipeline summaries, briefing notes, meeting notes, and background research for the Head of Event Partnerships. Monitor follow-up schedules to ensure leads, sponsor opportunities, partner conversations, and speaker communications progress appropriately. Assist with preparing proposals, presentations, sales materials, and other commercial or event-related documents. Book and coordinate meetings and calls on behalf of the Head of Event Partnerships, including calendar coordination and post-meeting follow-up support. Work closely with account management and conference production teams to support smooth handovers, event preparation, and client or speaker coordination. Provide general administrative support to the broader sales, partnerships, and events team as required. Other position-level duties as they arise. Bachelor’s degree in Business Administration, Marketing, Communications, Events Management, Sales, or a related discipline is preferred. Minimum 2-5+ years’ experience in sales support, business development support, CRM administration, events coordination, conference support, or a similar commercial support role. Previous experience supporting sales outreach, prospecting, lead qualification, pipeline management, or business development activity is highly regarded. Experience within events, conferences, exhibitions, sponsorship, media, partnerships, or a fast-paced commercial environment is advantageous. Strong CRM knowledge is required, with experience using Zoho CRM highly advantageous. Experience using LinkedIn Sales Navigator, Apollo, or similar lead generation, prospecting, or lead retrieval tools is desirable. Confident and professional communication skills across email, phone, LinkedIn, and other business communication channels. Strong written communication skills, with the ability to prepare clear outreach messages, follow-ups, briefing notes, and stakeholder communications. Highly organised with strong attention to detail and the ability to manage multiple workstreams, follow-ups, deadlines, and stakeholder requests at once. Comfortable with outbound outreach and able to remain confident, persistent, and professional when engaging prospects, sponsors, partners, and speakers. Strong administrative skills with the ability to maintain accurate CRM records, trackers, reports, files, and supporting documentation. Ability to prepare sales reports, pipeline updates, meeting notes, and background research accurately and efficiently. Proactive and self-motivated, with the ability to take ownership of tasks, follow through on actions, and work without close supervision. Good stakeholder management skills, with the ability to liaise professionally with internal teams, external clients, sponsors, partners, and speakers. Comfortable supporting a fast-paced events and conference environment where priorities may change quickly. Team-oriented, reliable, and willing to support sales, account management, conference production, and broader event operations. Genuine interest in events, conferences, partnerships, media, or commercial event operations. Why Join Twoconnect? We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: Work from home Mon - Fri: 9:00am – 6:00pm AEST/AEDT ( adjustments will be made for daylight saving time ) HMO with 2 free dependents and medical reimbursements Government-mandated benefits Work from home allowances Opportunities to work with leading companies in Australia and beyond Training programmes for career development Engaging company outings, team activities and wellness sessions Supportive, inclusive culture Dedicated managers focused on your growth and success Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team. 🔗 Learn more about us through our official pages: Website: https://twoconnect.com.au/ Careers: https://apply.workable.com/twoconnect-careers/ LinkedIn: https://linkedin.com/company/twoconnectau Facebook: https://www.facebook.com/2woconnect/ Instagram: https://www.instagram.com/twoconnect_/