Helpdesk Engineer II

At Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers. Join us and make the dream of home ownership possible! Manage complex technical issues beyond the Technician I scope, including advanced software troubleshooting and hardware diagnostics. Provide thorough remote assistance using tools like remote desktop applications, with occasional on-site visits for unresolved issues. Mentor junior staff, imparting knowledge and promoting best practices. Propose enhancements to helpdesk processes and contribute to IT projects such as software rollouts and hardware upgrades. Develop and maintain technical documentation and user guides for common issues and procedures, ensuring comprehensive support and user empowerment. Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Job Requisition ID: 024556 Job Category: Information Technology Primary Location City: Chennai Primary Location Region: Tamil Nādu Primary Location Postal Code: 600089 Primary Location Country: India Additional Posting Location(s): NSM Bangalore Block I