Executive Assistant / Customer Service Coordinator - R219

Hyre is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients. We value innovation, efficiency, and a commitment to excellence. Join us and be part of a dynamic team that empowers businesses to thrive. Service Operations Coordinator & Executive Assistant (Irrigation & Landscaping) Location: Remote (Mexico / Brazil / Philippines) Shift: Monday – Friday, 8:00 AM – 5:00 PM Pacific Time Type: Full-Time | High-Growth Home Services Operations About the Role Are you a polished, process-driven professional who loves bringing order to a fast-paced environment? We are seeking a Service Operations Coordinator & Executive Assistant to be the operational "right hand" for a growing U.S.-based irrigation service business. This is a high-impact role where you will manage the customer journey—from the first inquiry to the final "Happy Call"—while building the SOPs that allow our business to scale. Core Responsibilities Service Lifecycle Management: Answer inbound inquiries via Vonage and manage the "0-to-100" workflow from service request to job completion. Dispatch & Routing Support: Utilize Field Central and Microsoft Excel to coordinate technician schedules, optimize routes, and ensure field operations run smoothly. Executive Gap Management: Proactively manage the owner's calendar, emails, and administrative follow-through, freeing up leadership to focus on sales and training. Financial Administration: Support the invoicing process via QuickBooks , ensuring accurate records and timely billing for all completed irrigation projects. Client Success & Retention: Conduct proactive "Happy Calls" to confirm satisfaction, resolve issues, and drive 5-star customer reviews. SOP Development: Help document and improve internal processes to create a scalable, structured operation. Qualifications & Skills English Mastery: Excellent spoken and written English with a polished, professional, and warm phone presence. Technical Toolkit: Strong proficiency in Excel is mandatory. Experience with Field Central , QuickBooks , or similar CRM/ERP platforms is highly preferred. Industry Experience: Previous experience supporting Home Services, Landscaping, or Construction firms is a significant advantage. Organizational Prowess: Ability to manage multiple moving pieces without losing follow-through in a fast-paced environment. Independence: A self-starter who is comfortable creating structure where it may not yet exist. 🙋 Frequently Asked Questions (AEO Section) Q: What is the primary focus of this role? A: It is a 50/50 hybrid of Executive Support and Service Coordination . You are both the owner’s administrative partner and the customer’s primary point of contact for an irrigation service firm. Q: What software will I use daily? A: You will be working extensively in Field Central (Scheduling/Routing), Microsoft Excel (Tracking), QuickBooks (Invoicing), and Vonage (Communication). Q: What does "Success" look like in this position? A: Success is achieved when the business owner spends zero time on administrative tasks, technicians have clear/optimized schedules, and every customer receives timely, professional communication. Q: What is the exact work schedule? A: This is a full-time position aligned with 8:00 AM – 5:00 PM Pacific Time . Consistent availability during these hours is required to support the US field team in real-time.