Off-Site Service Coordinator

🔔 IMPORTANT – PLEASE READ FIRST

• IMPORTANT: Watch this quick Loom video on how to get hired:
• https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
• C1 English level is REQUIRED.
• The selected candidate will be speaking strictly in English for the entire shift.
• Application requirement:
• Please submit your resume AND an audio recording in English.

JOB TITLE

Off-Site Service Coordinator

JOB ID

PAUSAM2

INDUSTRY

Custom Cabinetry Company

LOCATION

LATAM / PH

JOB STATUS

Full Time (40 Hours Per Week)

WORK SCHEDULE

Monday to Friday, 9:00 AM – 6:00 PM CST

• Light Saturday availability

SALARY

$7 – $8 per hour

TARGET START DATE

ASAP

ROLE OVERVIEW

About the Client

The client is the industry leader in custom organization systems for the entire home. They design, manufacture, and install organizational solutions for closets, home offices, garages, pantries, entertainment centers, and more. They pride themselves on exceptional quality, innovative design, and a commitment to providing a superior client experience from the first call to the final installation.

They are looking for a dedicated and highly organized Off-Site Service Coordinator to be the heart of their client and operational workflow.

About the Role

The Off-Site Service Coordinator supports daily service operations by managing communication, tracking service calls, scheduling appointments, processing and collecting payments, and ensuring all records are accurate.

This is a key role that works closely every day with the on-site service coordinator and company owners. You will be supporting a rapidly growing, family-owned U.S. business, and your work will directly impact customer satisfaction and operational efficiency.

Key Responsibilities

Service & Operations

• Track, monitor, and follow all service visits from start to completion
• Schedule service appointments and assign them to the appropriate designer or technician
• Work daily with the on-site service coordinator and company owners to resolve issues quickly

Communication & Customer Support

• Handle incoming calls, texts, and messages from customers and designers
• Speak with customers by phone to coordinate service and answer questions
• Send appointment reminders, updates, and arrival windows
• Be available on Saturdays for 1–2 customer calls and follow-ups via text or email

Documentation & Follow-Up

• Review service paperwork for accuracy, completeness, and required signatures
• Follow up with designers and customers to collect missing documents
• Keep Salesforce updated with notes, communications, appointments, and status changes

Invoicing & Payments

• Send invoices to customers and follow up until payment is collected
• Process customer payments and complete all required documentation
• Follow up on outstanding invoices in a professional and timely manner

Qualifications & Skills

• Strong English-speaking and written communication skills
• Ability to work U.S. business hours consistently
• Comfortable with occasional weekend communication
• Highly organized with strong attention to detail
• Experience in scheduling, service coordination, or customer support preferred
• Familiarity with CRM systems (Salesforce preferred)
• Comfortable following up on payments and invoices
• Professional, reliable, and able to work closely with company leadership

Work Environment

This is a fully remote/off-site role supporting a fast-growing, family-owned U.S. business. The position requires accuracy, proactive communication, strong follow-through, and daily collaboration with both the on-site service coordinator and company owners.