Home-Based Client Services Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Are you a detail-oriented professional who thrives in coordinating projects, managing timelines, and supporting cross-functional teams? We’re looking for a Home-Based Client Services Coordinator to serve as a critical operational leader within our business. This individual will act as the connective tissue across sales, clients, design, and manufacturing partners—ensuring the flawless execution of custom luxury product orders from concept through delivery. This role is ideal for someone who thrives in a fast-paced environment, loves bringing order to complexity, and is passionate about delivering an exceptional client experience. REQUIRED CORE COMPETENCIES Highly Organized & Detail-Oriented: Exceptionally organized with the ability to manage multiple projects, deadlines, and stakeholders simultaneously. Strong Communicator: Confidently communicates with leadership, clients, vendors, and cross-functional teams while proactively anticipating business needs and challenges. Problem-Solver & Proactive: Comfortable making decisions in fast-moving environments and resolving issues before they escalate. Strategic & Client-Focused: Maintains a strong understanding of both operational details and broader business and client goals. Process-Driven & Adaptable: Passionate about process improvement, operational excellence, and building scalable systems in a dynamic environment. WHAT YOU WILL DO Own the end-to-end execution of custom client orders, from project kickoff through production, delivery, and final invoicing Partner closely with sales, design, manufacturing, and logistics teams to ensure projects remain on schedule and aligned with client expectations Build and refine systems, workflows, and processes that improve efficiency, scalability, and consistency across the business Proactively identify timeline risks, operational bottlenecks, and communication gaps, and develop solutions before they impact delivery Maintain clear communication with internal and external stakeholders, ensuring an elevated client experience at every touchpoint Help leadership forecast capacity, prioritize projects, and allocate resources effectively across teams and partners WHAT WE LOOK FOR Education: Bachelor's degree in Marketing, Communications, Business, or equivalent. Experience: 5-6 years of experience in project management, client services, operations, or account management within luxury retail, promotional products, fashion, or a custom goods environment Language Proficiency: Strong verbal, written, and English communication skills. Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. Technical Skills : Strong organizational, communication, and problem-solving skills Ability to manage multiple projects and shifting priorities in a fast-paced environment Proficiency in project management platforms and productivity tools Familiarity with Adobe Creative Suite, Canva, and AI-powered tools is a plus Experience in Trello preferred, but other platforms are okay. WHAT WE OFFER Salary Range: PHP 40,000-45,000 Industry: Promotional Products Job Type: Full-time Work Shift: 8:00 AM - 5:00 PM EST (USA) Workdays : Monday through Friday (USA) BENEFITS OF WORKING WITH US Industry-leading salary packages Permanent work-from-home setup Company equipment provided Internet stipends upon regularization HMO Coverage PTO credits and service incentive leaves Major spring and winter company live events Monthly employee appreciation virtual events Company-provided career skills training courses A company culture focused on your personal and professional growth WHO WE ARE DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!