Resident & Property Services Coordinator

Position Summary

The Resident & Property Services Coordinator serves as a key support role, helping ensure an exceptional experience for both residents and property owners. This position is responsible for resident communication, turnover coordination, annual inspection coordination, owner communication support, administrative property management tasks, and incoming phone coverage.

The ideal candidate is organized, customer service-focused, detail-oriented, and able to manage multiple priorities while maintaining a positive, professional attitude.

Key Responsibilities

Resident & Customer Service

• Answer incoming phone calls and professionally and efficiently assist residents, owners, prospects, vendors, and team members.
• Respond to resident inquiries and provide outstanding customer service.
• Assist with resident communication regarding property-related matters.
• Document conversations and update records within company systems.
• Escalate urgent issues to the appropriate team member.

Turnover Coordination

• Coordinate turnover activities between residents, vendors, and internal team members.
• Assist with scheduling property inspections, cleaning, repairs, and vendor services.
• Track turnover progress and provide status updates.
• Follow up with vendors to ensure the timely completion of work.

Annual Inspection Coordination

• Schedule and coordinate annual property inspections.
• Communicate inspection dates and requirements to residents and property owners.
• Track inspection completion and follow-up items.
• Ensure inspection reports are properly distributed and documentes.

Owner Communication Support

• Assist with owner communications regarding property status, inspections, turnovers, and general property matters.
• Follow up with owners regarding approvals and project updates.
• Help maintain positive relationships with property owners through proactive communication.

Administrative Support

• Maintain accurate records in company software systems.
• Assist with document management and file organization.
• Support process improvement initiatives and SOP compliance.
• Cross-train in various property management functions to provide team support as needed.

Reporting & Coordination

• Track assigned projects and follow up to completion.
• Monitor outstanding tasks and ensure timely follow-up.
• Provide updates during team meetings and daily check-ins.
• Assist with quality control and process compliance.

Qualifications

• Minimum 2 years of previous property management experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and follow-through.
• Experience with property management software is a plus.
• Proficiency with Microsoft Office and Google Workspace.
• Comfortable working in a fast-paced, remote environment.

Schedule & Pay

• Full-time remote position.
• Regular schedule: 11:00 AM – 8:00 PM Eastern Time.
• Must have reliable internet and a dedicated workspace.
• Occasional flexibility may be required based on business needs.
• Hourly rate: $10 - $13 per hour based on experience.

Success Factors

• Strong customer service mindset.
• Professional and positive communication.
• Sense of urgency and accountability.
• Ability to work independently while collaborating with a remote team.
• Commitment to Compass Property Management Group's core values of integrity, transparency, and relationship-based service.