Customer Support Representative - Human Resources

Become a Trusted Advisor in High-Impact HR Service Delivery

The Customer Support Representative - Human Resources plays a vital role in delivering seamless HR support that strengthens workforce operations and employee experience. This opportunity connects you to a globally recognized HR services provider, offering long-term career growth, exposure to international HR standards, and a premium work environment designed for high-performing professionals.

Snapshot

• Employment Type: Full-time
• Shift: Day shift, consecutive off
• Work Setup: Work from home/Remote

Benefits

• Competitive salary designed for top-tier talent
• Full compliance with Dominican statutory benefits
• 13th month pay (Christmas bonus)
• Paid annual vacation and public holidays
• Social security contributions (health insurance, pension/AFP, and occupational risk coverage)
• Sick leave and disability coverage through Social Security
• Career growth opportunities with global exposure
• Exposure to international clients and global best practices
• Performance bonuses and incentive programs
• Learning and development support through Emapta Academy

Ideal Candidate

A detail-oriented and service-driven professional who thrives in dynamic HR environments, communicates effectively across cultures, and delivers solutions that balance employee needs with business priorities.

Qualifications

• High school diploma required; Bachelor's degree preferred
• 1-3 years of experience in HR, payroll, benefits, or PEO environments
• Exposure to US-based HR operations is highly preferred
• Bilingual proficiency in English and Spanish
• Ability to remain calm and professional in challenging situations
• Strong communication, problem-solving, and decision-making skills
• Tech confidence using CRM platforms and ticketing systems
• Must pass the WPM test

Responsibilities

• Gather and assess customer information through active listening during each call
• Clarify concerns by asking targeted questions and researching issues
• Identify root causes and determine effective resolutions
• Explain solutions clearly and guide customers through next steps
• Train users on HR and technology platforms
• Expedite corrections or adjustments when needed
• Coordinate with internal teams to ensure issue resolution
• Follow up with customers to confirm resolution and satisfaction
• Make decisions that balance customer needs and business interests
• Identify process improvement opportunities that enhance service quality
• Document all interactions accurately in the ticketing system

About the Client

Our client is a leading HR services provider with over 25 years of industry excellence. Built on a people-first philosophy, the company empowers businesses through world-class HR solutions spanning payroll, benefits, compliance, and workforce management. Known for exceptional client service and a strong culture rooted in purpose, mission, and values, they continue to set the benchmark in delivering scalable, high-impact HR support that drives business success.

Join the Top 1% Talent. A better career. A better life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 12,000 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Dominican Republic, where your skills are valued, and your career ambitions are supported.

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