Customer Service Representative Administrative (Remote-USA)

WHO WE ARE

High Rise Financial is a fast-growing financial and medical liens company. We have two service offerings:

• Plaintiff Cash Funding: We provide money upfront to clients who are hurt due to an accident, instead of having to wait for their legal case to settle. We take pride in helping our community by keeping our injured clients financially afloat during difficult times due to an accident that was not their fault.
• Doctors and Surgery Centers on Lien: We have a network of doctors, surgery centers and hospitals that treat personal injury victims on lien. We provide funding for surgery centers and hospital fees. We also assist with doctor scheduling and coordinating client medical care.

We are quickly becoming a leader in the space known for our high ethical standards, clearly defined terms, and fair repayment for personal injury victims. High Rise Financial provides law firms with a trusted source to refer their clients and buy them time to get the award amounts their clients deserve.

Don’t take our word for it. Check out our Google and Yelp reviews and come be a part of our winning team!

REMOTE POSITION & HOURS

This is a remote position, where you would be living and working outside the United States from your own home. We offer training for all our job duties. You will not be an employee of High Rise Financial as you will be living and working in your native country, outside of the United States.

Hours: TBD PST USA times.

Days: Monday – Friday

WHAT YOU’LL DO

As a Customer Service Representative | Administrative, the following will be your duties:

• Answering customer calls: Promptly responding to incoming calls from customers.
• Listening to customer concerns: Actively listening to customer issues and understanding their needs.
• Resolving customer problems: Identifying the root cause of issues and providing solutions to address customer concerns.
• Providing information: Answering questions about company offering and services.
• Processing requests: Taking customer requests and ensuring accurate data entry.
• Handling complaints: Managing customer complaints professionally and working to find satisfactory resolutions.
• Maintaining customer records: Updating customer information within the company database
• Following call scripts and guidelines: Adhering to established procedures and communication protocols
• Meeting performance metrics: Maintaining high standards for call quality, customer satisfaction, and productivity

WHAT YOU’LL NEED

• Perform other duties as necessary and be flexible
• Maintain attention to detail in a fast paced and multifaceted task environment
• Follow training material and perform tasks according to establish processes
• English fluency: Must be able to speak and write in English fluently and clearly.
• Bilingual: Must be fluent in both Spanish and English.
• Quiet workspace: A dedicated, quiet place at home to work.
• Reliable internet access: Consistent and reliable internet for work tasks.
• Your own computer (with a camera), and consent to install computer monitoring software as part of company policy.
• Bank account or alternative method: A bank account or payment method that accepts wire transfers is required.

BENEFITS

• Compensation: This position pays by the hour at $3.00
• Full-time position: 40 hours a week
• Fast-growing company with room for growth
• Paid time off
• 7 paid holidays off a year
• Work from home – enjoy your own space!

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