Customer Success Executive

We are seeking a commercially minded Customer Success Executive to support growth, retention, and customer satisfaction across our health subscription portfolio within the Academic, Medical, and Aged Care sectors. This role plays a critical part in supporting the Sales and Account Management teams to drive revenue outcomes while ensuring a high-quality customer experience. Supporting customer retention initiatives, including working with faculty and contract renewals WHAT YOU DO Account Management & Retention Support Manage a portfolio of Tier 3 accounts end-to-end, including territory and call planning Prepare proposals, renewal documentation, subscription reports, and account statistics Oversee implementation and order processing to ensure accuracy and timely delivery Support customer retention initiatives and contract renewals Enterprise & Key Account Support Provide operational and administrative support to Enterprise Sales (including State Health Departments) Assist with tender preparation, reporting, renewal packages, and presentations Support Key Account Managers with multi-year agreements and subscription data reporting Contribute to Read & Publish contract administration Sales Operations & Pipeline Management Maintain accurate records in Salesforce and ensure CRM data integrity Support lead generation activities and campaign coordination in partnership with Sales and Marketing Assist with sales forecasting and pipeline reporting Deliver virtual product demonstrations to prospective and existing customers Support sales conference preparation and marketing campaign execution WHO YOU ARE To be successful in this role, you will demonstrate strong organisational capability, attention to detail, and a commitment to delivering excellent customer outcomes. You will bring: 2-4 year’s experience in customer service, sales support, account coordination, or business retention Experience working within subscription-based, SaaS, technology, or content-driven environments (desirable) Sound understanding of the sales cycle, pipeline management, and forecasting principles Confidence presenting or demonstrating software solutions in a virtual environment Strong written and verbal communication skills with the ability to prepare professional documentation High attention to detail in managing contracts, orders, and CRM systems Strong time management skills with the ability to manage multiple priorities Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM platforms (Salesforce preferred) Ability to work both collaboratively and independently within an assigned portfolio WHAT WE OFFER Hybrid working environment Exposure to enterprise-level sales processes Opportunity to develop toward Account Management or Sales roles A collaborative, professional team culture focused on growth and customer success OUR VALUES Wolters Kluwer continuously strives for an inclusive company culture in which we attract, develop, and retain high-performing, productive, engaged, and diverse talent to deliver on our strategy. As a global company, having a diverse workforce from different backgrounds, nationalities, races, genders, gender identities, ages, sexual orientations, physical disabilities, religions, expertise, and talents is of the utmost importance. We pride ourselves on our culture, which promotes inclusion, accessibility and flexible working arrangements. Culture and Benefits We care for our people and as a part of that we offer: Flexible Working Arrangement – Introducing Work from Anywhere and hybrid working (promoting work life balance) Learning and Development opportunities Access to health and wellness programs Parental leave benefits that exceed legislative requirements The opportunity to work within a global organization with experienced leaders You can learn more about what we do by visiting our: Website : Wolters Kluwer Australia | Wolters Kluwer How the People of Wolters Kluwer Strive to Be The Difference | Wolters Kluwer Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.