Customer Services Specialist

Customer Services Specialist Apply for this job! DFDS is looking for a Customer Services Specialist for to strengthen our logistics operations and ensure excellent customer experience. Be part of the movement – and play your part. In This Role, You Will: As a Customer Services Specialist at DFDS, you will play a key role in ensuring the smooth coordination of logistics operations while acting as a trusted point of contact for our customers. You will manage the communication flow between internal teams and clients, support seamless transportation processes, and contribute to the continuous improvement of customer satisfaction and operational efficiency. Key Responsibilities: Monitor customer operations to ensure smooth processing of documents, transportation, and information flow Track operational changes and communicate timely and accurate updates to both internal teams and customers Monitor customer order volumes, take proactive actions, and provide feedback to management Participate in face-to-face meetings with customers when needed to strengthen relationships and address operational needs. What We’re Looking For: Bachelor’s degree Minimum 2 years of experience in logistics operations or customer service Strong skills in customer relationship management Hands-on experience with at least one ERP program Fluent in English Proficient in Excel and reporting techniques Confident in delivering presentations and managing customer meetings Analytical, strategic, and solution-oriented mindset Strong communication and interpersonal skills; team player with a proactive attitude Department Office careers Locations Sultanbeyli, İstanbul Remote status Hybrid Employment type Full-time Employment level Professionals People manager position No About DFDS Türkiye We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 16,100 full-time employees. We move goods in trailers by ferry, road & rail, and we offer complementary and related transport and logistics solutions. We also move car and foot passengers on short sea and overnight ferry routes. DFDS was founded in 1866 and headquartered and listed in Copenhagen. Be part of DFDS and be part of the movement.