Senior Customer Success Manager

Customer Success Manager

📍 Remote | 🌍 Global Team

About Us

Prime Insights is a Sweden-based technology company reaching millions of diverse users through our proprietary Market Research Panel. Our innovative technology supports our international community and gives our members a world-class survey-taking experience.

We specialize in the mobile games and digital entertainment space, helping our clients gain meaningful insights through online quantitative research. Our mission is to connect authentic members with our clients’ market research surveys, delivering accurate feedback that helps shape the future of mobile games and beyond. Members are rewarded with incentives that ensure sincerity and engagement, making research impactful for all.

The Role

We are looking for a Senior Customer Success Manager who is energetic, proactive, and motivated to grow with us. This person will play a role in building strong relationships with our partners and ensuring smooth collaboration across projects. You’ll be working in a dynamic, fast-paced environment where communication, problem-solving, and data-driven decision-making are key.

What You’ll Do

• Build and maintain strong relationships with partners, ensuring satisfaction and trust.
• Serve as the main point of contact for new and existing clients, guiding them through our processes.
• Analyze and interpret data to provide insights that support client success and internal improvements.
• Actively identify opportunities to enhance the client experience.
• Collaborate with cross-functional teams to address challenges and deliver results.
• Learn and adapt quickly to company-specific tools, processes, and technologies.

What We’re Looking For

• Previous experience in Customer Success, Account Management, or a client-facing role (experience with data is a strong plus).
• Excellent communication skills - confident, engaging, and able to talk effectively with partners and new people.
• Highly proactive and organized, with the ability to manage multiple priorities.
• Motivated to learn and develop expertise in our industry and technology.
• Problem-solver with a positive, growth-oriented mindset.

Why Join Us?

• Be part of a global, innovative company impacting millions of users.
• Work in a collaborative and supportive environment where learning never stops.
• Opportunity to take ownership, grow, and develop your career.
• Remote-first culture with international exposure.

❗Important: We are not considering freelancers or consultants who are juggling multiple clients or projects. This is a full-time role for a committed professional looking to focus deeply on a single product ecosystem and make a lasting impact.