Senior Technical Success Manager

Senior Technical Success Manager Senior Technical Success Manager – own Europe-wide post-sale journeys, guide deployment, boost Time to First User, and partner with Product, Sales, and Engineering to deliver fast value. About the role As a Customer Success Manager (Europe-wide) at Witboost , you will own the post-sale customer journey — from installation and onboarding to production readiness and ongoing adoption. Witboost is a deep, architecture-aware platform that adapts to each customer's data ecosystem. To unlock its full potential, customers benefit from a dedicated guide who walks them through setup, configuration, and best practices — ensuring they get to production quickly and confidently. Your north-star metric is Time to First User — the time between contract signature and the first end-user operating in production. Everything you do is oriented toward compressing that timeline while building a trusted, long-term relationship. This is a senior, hands-on role, working closely with Sales, Product, Engineering and Pre-Sales across Europe. How you’ll make an impact at Witboost As a Customer Success Manager, you will: Guide installation and configuration of Witboost in the customer's environment, working alongside their platform team to tailor deployment architecture and resolve technical blockers Run onboarding and training sessions for platform teams and key stakeholders, ensuring they understand the platform's concepts, templates, policies, and capabilities Drive Playground and MVP phases to demonstrate value quickly and build internal champions within the customer's organization Own the Time to First User metric , proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows) Conduct regular check-ins (bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues Communicate new releases proactively , highlighting relevant features and running mini-demos to drive upgrade adoption Act as the voice of the customer internally — feeding real-world feedback, unmet needs and feature gaps to Product Management to shape the roadmap Spot expansion opportunities and flag them to Sales early, supporting renewal conversations with adoption data and business impact evidence Uncover root causes, not just requests — when a customer asks for a feature, dig for the underlying problem and bring the real insight back to Product A day in the life You'll report to the Head of GTM and typically: Join a kick-off call with a new customer to walk through installation prerequisites and deployment architecture Run a hands-on session with a platform team to accelerate their template configuration or policy setup Review the Production Readiness Checklist with a customer approaching go-live — checking templates, RBAC, custom views, marketplace, data contracts Lead a bi-weekly sync: review health scores, address blockers, gather open feedback Write up a feature insight for Product after a customer conversation revealed a deeper problem behind a surface-level request Coordinate with Sales on a renewal due in six months, sharing adoption metrics and identifying upsell angles Proactively reach out to a customer about a new release, offering a tailored mini-demo of relevant features What you bring You have: 6–10+ years in technology roles , with a strong background in data platforms, data engineering, or platform/infrastructure engineering 3+ years in a Customer Success, Solutions Engineering, or Technical Account Management role for enterprise software Solid understanding of data platform architectures (cloud infrastructure, CI/CD, Kubernetes, data catalogs, governance tools) Solid knowledge of data platforms ( Databricks, Snowflake, BigQuery, Fabric, etc. ) Hands-on experience installing, configuring, and supporting enterprise software in customer environments Experience guiding customers through onboarding, POCs/MVPs, and production readiness in enterprise settings A track record of reducing time-to-value and driving measurable adoption You are: Technically strong and hands-on — comfortable working alongside a customer's platform team to get things running A patient, clear communicator — able to explain architectural concepts to both engineers and business stakeholders Proactive, not reactive — you anticipate needs before they become escalations Empathetic and customer-obsessed — you genuinely care about the customer's success Structured and autonomous — you manage multiple customers without dropping balls Willing to travel across Europe as needed Fluent in English (German, French, or Italian are a strong plus) Why Witboost We offer: A senior role with direct, measurable impact on customer outcomes and retention Exposure to enterprise-grade data platform challenges across industries and geographies A product that requires real architectural depth and strategic thinking — not a commodity SaaS A flexible, international working environment with close collaboration across a small, focused team Strong growth prospects as the customer base expands — with the opportunity to build and lead the CS function over time Compensation Base salary: €70,000 – €90,000 Bonus: 10–15% (tied to customer adoption milestones, Time to First User, and retention/NPS) Total OTE: ~€80,000 – €105,000 Travel expenses covered Dipartimento Witboost Locations Remote Remote status Fully Remote Witboost Growth +100% ARR in 2024 and 2025 Geo Expansion South EMEA and US Expansion in 2026 New Funding New 8M Funding in 2026, for a total of 28M Funding About Witboost We revolutionize the way enterprises manage their Data & AI products at scale, elevating the data to be business-actionable by humans and AI. Founded in 2022 Co-workers 25 Part of the Agile Lab and Poste Italiane Group About Agile Lab We revolutionize how enterprises manage their Data & AI products at scale, making data business-actionable for humans and AI. Founded in 2013 Co-workers 300