Customer Service Specialist – Turkey

Customer Service Specialist – Turkey Join Eurofragance and thrive in a dynamic, international environment where passion and innovation lead the way. Ever dreamed of working where fragrances tell stories? At Eurofragance, we don’t just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we’re growing fast and want you to grow with us. Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India… and more! Here, your work truly matters — and so do you. 🎯 What's your mission? Provide best-in-class and timely customer and sales operational service to the Eurofragance Turkey customer portfolio, maintaining a solution-oriented approach and working closely with the Customer Service & Logistics Manager. 🛠️Here’s what you’ll be rocking every day Deliver the highest quality service to customers in Turkey by handling customer requests in a timely and professional manner. Create customer sample requests using the project management software and SAP. Follow up on client project deadlines in close coordination with the commercial teams to support the smooth running of the sales cycle. Resolve customer queries and proactively anticipate potential improvements through clear and timely communication with relevant stakeholders. Coordinate the shipment and delivery of fragrance samples for client visits in collaboration with Development and Technical teams. Provide customers with all required regulatory documentation, liaising directly with the Regulatory Department. Register and track customer non-conformities. Maintain and update customer master data in SAP. Follow up on import order processes and daily local shipments, ensuring the timely delivery of both international and local orders (future responsibility). ✅ What you need to shine in this role University degree in Chemical Engineering, Business Management, International Trade, etc. Languages: high level of English, native or high proficiency in Turkish. 2 years of experience in a similar role, preferably within global companies in an industrial or manufacturing environment. ✨ What do we offer you at Eurofragance? Much more than just a job! Take a look at everything we’ve prepared for you: Stability and growth in a solid company in full expansion. International environment with a multicultural team and language practice. Flexible start time and remote work 2 days/week (after passing the trial period and as long as the role is eligible for remote work). Medical insurance for your peace of mind. Food allowance to support your daily meals. Transport allowance to help cover commuting costs. 🌍 Why Eurofragance? We believe in diversity and in creating a space where everyone feels welcome — regardless of gender, age, background, orientation, or ability. We’re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect. By joining us, you become part of a company that actively works to make a positive impact on the planet — and on people. Ready to join us on this sensorial adventure? 🌍 Department CUSTOMER SERVICE Role CUSTOMER SERVICE Locations TÜRKIYE Remote status Hybrid