Customer Service Agent - Part Time Mornings

Customer Service Assistant (Part-Time | 20 Hours per Week) 📍 Australia (Hybrid – Office & Work from Home) Looking for a flexible role that fits around your lifestyle? Join Allianz Partners as a Customer Service Assistant and build valuable skills while working consistent weekday morning hours in a supportive, global organisation. About the Role As a Customer Service Assistant , you’ll be the first point of contact for our customers, supporting them through a range of enquiries—from everyday questions to more complex situations. Using your communication skills, problem-solving ability, and digital tools, you’ll help deliver efficient, personalised customer experiences that make a real difference. What You’ll Be Doing Manage inbound and outbound customer interactions with professionalism and care Understand customer needs and deliver accurate, timely resolutions Record interactions and case details in CRM systems in real time Manage enquiries end-to-end, ensuring follow-through Collaborate with internal teams to resolve complex cases Contribute to a positive, high-performing team environment What We’re Looking For Strong communication and interpersonal skills A customer-first mindset with a solutions-focused approach Confidence using systems and digital tools High attention to detail and ability to multitask Reliable, adaptable, and a strong team player Year 12 (or equivalent) Customer service or call centre experience is highly regarded but not essential. Working Arrangements Part-Time Hours (20 Hours Per Week) Monday to Friday only – no weekend work 5 days per week 4-hour rotational shifts between 6:00am – 11:00am Perfect for early risers or those seeking work-life balance Training Requirement (Full-Time) To set you up for success, you must be available for: 2 weeks full-time training (in-office) Monday to Friday, 8:00am – 4:00pm After training, you will transition into your part-time roster . Hybrid Working Following successful completion of your 6-month probation : ✅ Work from home up to 3 days per week ✅ 2 days in the office Why Join Allianz Partners? At Allianz, we’re committed to helping our people thrive. You’ll be part of a global organisation that values flexibility, development, and innovation , supported by modern systems and a strong culture of care. This role offers the perfect balance of structured part-time hours, career development, and hybrid flexibility . 93338 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board. Let's care for tomorrow.