Care Team Leader - Armidale Based

At Australian Unity, we’re transforming care by putting people and communities first. Across 50+ Neighbourhoods nationwide, our carers work with collaboration, compassion, and innovation to help ageing Australians stay healthy, independent, and connected at home. We’re creating a trusted, personal healthcare experience built around what matters most to our customers. As a Care Team Leader , you’ll have the opportunity to make a real impact — both for your team and the customers you serve. You’ll guide, mentor, and empower a team of dedicated carers, ensuring they feel supported to deliver safe, consistent, and high-quality care every day. This is a hands-on leadership role where no two days are the same — you’ll balance leading people with navigating daily challenges, driving teamwork, and creating an environment where carers thrive and customers live their best lives. This is a full-time role based at our Armidale NSW branch. Key Accountabilities Leading, mentoring, and supporting a team of personal carers to deliver safe, high-quality, person-centred care Coaching and developing your team through regular feedback, training, and performance discussions Overseeing daily service delivery, including scheduling, compliance, and quality assurance Collaborating with internal teams to resolve issues, respond to incidents, and improve customer outcomes Supporting recruitment, onboarding, and ongoing development to build a capable and engaged workforce Championing a culture of safety, wellbeing, and compliance with aged care standards and regulations Fostering an inclusive and positive team culture that promotes open communication, continuous improvement, and reflects Australian Unity’s values To succeed as a Care Team Leader, you’ll bring a blend of leadership, compassion, and practical know-how, including: Prior experience leading teams - aged care sector experience is not essential Ability to coach, mentor, and develop others Strong customer focus with a commitment to person-centred care Confident decision-making, resilience, and strong self-management skills Excellent communication and ability to engage with frontline teams Knowledge of aged care quality standards, funding, and compliance requirements ideal but not essential Proficiency with the Microsoft Office suite Experience with supporting employees with return to work plans advantageous A continuous improvement mindset to drive service and team performance Why work for Australian Unity? Additional Leave benefits including Community, Wellbeing & Deep Listening Leave Flexible Work Options –hybrid role combining Branch days & WFH Career development with full access to LinkedIn Learning & internal opportunities Staff discounts across our insurance products as well as our travel and retail partners Fitness Passport – discounted access to 1,500+ gyms & facilities Novated Car Leasing options through our partners Maxxia or Flair Cars 14 weeks paid Parental Leave Click APPLY or contact Caroline Gray (Talent Acquisition Specialist) at [email protected] for a confidential discussion. Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan