Polish Speaking Player Support Agent - NO CALLS

Polish Speaking Player Support Agent Job Overview We are seeking a passionate Polish Speaking Player Support Agent to join a global leader in the Customer Experience (CX) industry in Sofia, Bulgaria. You will collaborate with an enthusiastic team of gamers to deliver an authentic, player-to-player support experience, handling all inquiries entirely via written channels. Location City: Sofia Country: Bulgaria Your Role & Responsibilities Assist players with any account, billing, or technical issues they encounter exclusively via tickets and chat ( Email Only ). Deliver an exceptional player experience by utilizing a tailored, case-by-case, and player-oriented troubleshooting approach. Identify and report trending community issues or newly submitted game bugs, escalating them directly to the appropriate internal teams. Collaborate with a dedicated team of gamers to maintain an engaging, supportive, and community-driven environment. Your Qualifications Language Proficiency: Fluency in Polish alongside a good command of English . Player Empathy: Strong player empathy and the unique ability to understand a gamer's perspective when tackling game-related frustrations. Industry Knowledge: A clear understanding of Player Support or general customer care fundamentals. Gaming Background (Advantage): Direct gaming experience is highly preferred; if you play video games and can naturally relate to player mindsets, community culture, and in-game concepts, it will be considered a major asset. Core Attributes: A genuine desire to help players as efficiently as possible and contribute positively to overall team success. Salary, Bonuses & Benefits Base Salary: €1,435 Gross per month. Additional Allowances: Food allowance and comprehensive Private Health Insurance. Training: Fully paid professional training and onboarding. Career Growth: Stable employment with clear career development paths within a global market leader. Relocation Package (For candidates relocating from outside of Bulgaria) Airport pickup upon arrival. Flight reimbursement of up to 300 BGN (paid out with your first monthly salary). 21 days of free hotel accommodation in Sofia. Complete company assistance and guidance with securing permanent rental accommodation. €1,500 Relocation Bonus (distributed and paid out in 2 installments).