Dutch Speaking Solutions Consultant

Job Description: Solutions Consultant (Dutch + English)

Location: Sofia, Bulgaria

Work Model: On-Site

Schedule: Monday–Friday, 09:00–18:00

Department: Customer Care

Support Area: Non-Technical Troubleshooting (Google Products)

Training: 3 weeks, On-Site

Relocation: Included

Salary: Paid in BGN (Bulgarian Lev)

About The Role

We are looking for a Dutch-speaking Solutions Consultant with strong English skills to join an international customer care team based in Sofia. You will provide support for users of Google’s digital services, offering clear and customer-friendly guidance.

This is a non-technical support role focused on troubleshooting for:

• Google Play Store
• Google Pay (gPay)
• Google for Families
• Google Books & Movies
• Other digital content services
  
  
  

Key Responsibilities

• Assist Dutch- and English-speaking customers via phone, chat, and email.
• Support users with issues related to:
• App downloads, purchases, subscriptions, and refunds
• gPay transactions and payment queries
• Family accounts and parental controls
• Digital content (movies, books, games, apps)
  
• Provide accurate information while maintaining high service quality.
• Document all cases and follow internal procedures.
• Work in a multilingual environment with a customer-first mindset.
  
  

Requirements

• Native/Fluent Dutch (C1–C2).
• Good English skills (B2+).
• Previous experience in customer support or a service role is beneficial.
• Strong communication, empathy, and problem-solving skills.
• Ability to work full-time on-site in Sofia.
• EU citizenship or valid Bulgarian work permit is an advantage.
  
  
  

What We Offer

• Competitive monthly salary (paid in BGN).
• 3-week paid on-site training.
• Friendly, international work environment.
• Opportunities for internal growth and development.