Working Student, Customer Service (d/f/m)

Kleinanzeigen is the leading online classifieds market in Germany. Users buy and sell on Germany's No. 1 for classifieds mainly second-hand. In this way they make an active contribution to more sustainability. On average, more than 55 million ads are available in numerous categories – from children's supplies to electronics and real estate. Kleinanzeigen also offers small and medium-sized businesses the opportunity to present their services online. Around 35 million users per month make Kleinanzeigen one of the most widely used websites in Germany. Kleinanzeigen was launched in September 2009 as eBay Kleinanzeigen. Since June 2021, the company has been part of Adevinta, a global provider of online classified ads. In May 2023, the name was changed to Kleinanzeigen. The Job: As a Working Student in Customer Service Operations (d/f/m), you support our Customer Service team in improving documentation, knowledge sharing, and operational efficiency. You help create clear and scalable processes that enable smooth onboarding, consistent service delivery, and an excellent customer experience. Working closely with stakeholders across Customer Service, Training, and Quality, you contribute to building a structured and future-ready support environment. This is a hybrid role, our office is in Berlin-Charlottenburg. You report to the Customer Service Team Lead. Who You Are: You are currently enrolled at a German university and study for at least another year. You have strong organizational skills and enjoy structuring information in a clear and user-friendly way. You ideally have first experience with process documentation, knowledge management, or tools such as Confluence. You pay strong attention to detail and can identify opportunities to improve workflows and documentation quality. You are a collaborative team player with strong communication skills in German and English and an interest in operational excellence. What You’ll Do: Support the migration of the Customer Service knowledge base from Confluence to a new platform while ensuring content quality and usability. Review, optimize, and standardize existing process documentation to improve clarity, consistency, and operational relevance. Audit knowledge base articles by identifying outdated or redundant content and improving the structure and accessibility of information. Document Customer Service processes in a clear, scalable, and training-ready format. Collaborate with stakeholders such as the Training Manager and QA Specialist to develop training materials and support vendor transition activities. Contribute to improving onboarding experiences and reducing operational friction through better documentation and knowledge management practices. At Kleinanzeigen, we care about our people — their wellbeing, growth, and life beyond work. Our benefits are designed to support you holistically, giving you flexibility and opportunities to thrive. ✨ Flexibility Flexible working time (hybrid) 20 days “work from anywhere” Paid additional parental leave for both parents Extra paid days off for special occasions (e.g. your wedding or a move) ❤️‍🩹 Wellbeing & Support Confidential support & coaching for you and your loved ones Annual company sports events Pension and life insurance 📚 Growth & Development Personal development budget Learning opportunities to grow your skills and career 🛍️ Perks & Everyday benefits Corporate benefits and exclusive discounts An attractive referral program Transportation allowance Free shipping on Kleinanzeigen Direktkauf Kleinanzeigen is an equal opportunity employer that values diversity and inclusion. We welcome people of all backgrounds, races, religions, colours, national origins, gender identities, sexual orientation, ages, marital status, or disability. If this role sparks your interest but you’re not sure you meet every single requirement, we’d still love to hear from you anyway.