Senior Training Specialist

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. The Job The Senior Training Specialist will be responsible for ensuring that our employees are well-equipped to provide high-quality care and services to our members. This role involves collaborating with various departments to identify training needs, developing advanced training materials, and evaluating the impact of training initiatives to drive continuous improvement. You Will Lead Training Program Design and Development: Lead the design and development of training programs that align with company goals, strategic initiatives, and regulatory requirements. Create and update advanced training materials, including manuals, presentations, and online modules, to ensure they are current, relevant, and engaging. Deliver and Facilitate Training Sessions: Lead and facilitate training sessions for new and existing employees, covering a wide range of topics such as company policies, procedures, and specific job functions. Use a variety of training methods, including classroom instruction, online training, and hands-on demonstrations, to cater to different learning styles and ensure maximum retention. Evaluate and Enhance Training Effectiveness: Conduct comprehensive evaluations of training programs to assess their effectiveness and impact on employee performance. Develop and implement advanced strategies to improve training content, delivery methods, and overall program outcomes based on performance metrics and feedback. Analyze training data to identify trends and areas for improvement. Manage Training Records and Compliance: Oversee the maintenance of detailed and accurate records of training sessions, including attendance, completion, and performance data. Ensure all training documentation is compliant with company and regulatory standards. Generate and present reports on training metrics to senior management and other stakeholders. Lead Special Projects and Initiatives: Lead the planning and execution of special training projects and initiatives, including the development of new training programs and the implementation of existing ones. Collaborate with cross-functional teams to support the rollout of new processes, systems, and policies. Stay Updated on Industry Trends and Best Practices: Continuously research and stay informed about new training methodologies, industry best practices, and changes in healthcare regulations and standards. Apply this knowledge to enhance the quality and effectiveness of training programs. Recommend and implement new training technologies and tools to improve the learning experience. Mentor and Coach Junior Training Specialists: Provide guidance, mentorship, and coaching to junior training specialists to help them develop their skills and knowledge. Conduct performance evaluations and provide constructive feedback to support their professional growth. Develop and Maintain Training Standards: Establish and maintain high standards for training programs and materials. Develop and implement training policies and procedures to ensure consistency and quality across all training initiatives. This role prioritizes assignments, provides assistance, schedules work, but does not directly supervise. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned. Your Qualifications Associate’s degree or equivalent experience preferred. Certifications in training and development (e.g., Certified Professional in Learning and Performance (CPLP)) are highly preferred. 5-7+ years of experience in training, education, or a related field, with a focus on healthcare, health plan, or managed care. In-depth knowledge of healthcare regulations and standards, such as those from the Centers for Medicare and Medicaid Services (CMS) preferred. Advanced Communication Skills: Exceptional verbal and written communication skills to effectively convey complex information and engage diverse audiences. Ability to tailor communication to different learning styles and levels of expertise. Strong Organizational and Leadership Skills: Superior ability to organize and manage multiple tasks and projects simultaneously. Strong leadership skills to guide and mentor junior training specialists and lead cross-functional teams. Technical Proficiency: Proficient in using advanced training software and tools, such as Learning Management Systems (LMS), e-learning development tools (e.g., Articulate, Camtasia), and other relevant software. Experience with data analysis tools and software to track and report training metrics. Advanced Microsoft Office Suite and Visio skill are required. Analytical and Strategic Thinking: Strong analytical skills to evaluate training effectiveness and identify areas for improvement. Strategic thinking to develop and implement long-term training plans and initiatives that align with organizational goals. What’s in it for you? Base salary range: $71,700 to $103,732 annually Work Mode: Mostly Remote An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday Excellent 401(k) Retirement Saving Plan with employer match and contribution Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-MS1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)