Senior Renewals Strategy & Retention Manager

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About this Role As the Renewals Program Manager, you will be the lead architect of our renewals retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will bridge the gap between data-driven strategy and field execution. You won't just tell the team what the strategy is; you will build the programs, playbooks, and enablement tools that empower our global Renewals organization to execute with excellence every day. You will own the end-to-end enablement motion, ensuring our field teams have the confidence to intervene before a customer is lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal methodology is scalable, data-driven, and - most importantly - widely adopted across all customer segments. You should apply if: You are a translation specialist: You don’t just deliver training; you translate complex data and high-level strategies into field-ready playbooks that Renewal professionals can execute immediately. You thrive in the last mile: You enjoy the challenge of taking a new strategy and ensuring it actually gets adopted by the team. You focus on the human element of change management. You are a scalability architect: You look at a successful one-off save or a great pitch and immediately think about how to build a repeatable program or enablement session to scale that success across the entire global organization. You are an Interventionist: You would rather build a robust at-risk playbook and coach the team on it today than try to fix a missed renewal target at the end of the quarter. You are a cross-functional bridge: You can sit between strategy and the field - speaking data with the analysts, process with ops, and incentives with the Renewals Account Executives. In this role you will: Architect Enablement Strategies: Develop tailored programs to close performance gaps within the Renewals organization, including specific learning objectives and accountability measures. Drive Change Management: Create and implement learning programs that support company-wide shifts, ensuring Renewals Account Executives (RAEs) remain productive throughout the renewal cycle. Lead High-Impact Training: Act as the primary subject matter expert for the field, developing and delivering training materials, messaging, and playbooks that resonate with RAEs. Advocate for Development: Represent the unique learning needs of the Renewals team across the broader business to secure continuous development investment. Embed Cultural Principles: Champion and role-model Samsara’s core values (Focus on Customer Success, Adopt a Growth Mindset, Win as a Team) as we scale globally. Bridge Strategy and Action: Work hand-in-hand with the Renewals Strategy team to turn analytical "at-risk" insights into actionable intervention playbooks for the field. Minimum Requirements: Education: Bachelor’s degree from an accredited 4-year university. 5+ years of experience in Sales Enablement, Program Management, or related fields, preferably in a high-growth SaaS environment. Quota-Carrying Background: Prior experience in a sales or account management role (Enterprise or technical sales preferred) to ensure credibility with the field. Change Management Skills: Proven ability to coach sales leadership as "change agents" to drive adoption of new processes and tools. Communication Excellence: Exceptional written and oral communication skills, with the ability to explain technical product features through the lens of customer impact. Project Management: Strong organizational skills with the ability to manage multiple high-priority workstreams simultaneously. Location: Remote - North America. An Ideal Candidate also has: Agility: Deep experience working in fast-paced, "change-heavy" environments where priorities shift quickly. Stakeholder Management: The ability to balance and align the needs of multiple cross-functional leaders (Sales, Ops, IT). Tech Stack Proficiency: Direct experience with Lessonly (LMS), Showpad (CMS), and/or Jira (Project Management). Multi-Lingual Capabilities: Ability to create or translate learning content into French or Spanish to support our global expansion. Coaching Instinct: Natural ability to mentor renewal professionals in both one-on-one and group settings to achieve performance goals. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $70,210 — $94,400 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu , a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here .