Senior Property Manager

Senior Property Manager If you love property management and can lead a Property Management team and give support and direction to achieve KPIs, we can offer you a fast paced progressive career with an award winning company. We usually respond within three days Job Title: Senior Property Manager Location: LRG Head Office The Meadows Camberley Portfolio Brand : Gibbs Gillespie Salary : £29,500 plus a further £4,000 in commission Hours : Monday - Friday 9am-5.30pm. After successful completion of a 6 months probation period hybrid working will be offered, over a 10 day rolling week 5 days in the office and 5 days working from home. About Gibbs Gillespie: Over the last 30 years Gibbs Gillespie, part of LRG, has grown from a single office into one of the most successful estate agents, with a network of 15 offices across London, Hertfordshire and Buckinghamshire. Our continued success is down to three things: our customers, our staff and our passion for property. LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities: Reporting to the Team Manager/Head of Centre, Gibbs Gillespie are seeking a Senior Property Manager to join our dedicated and dynamic team based in the LRG Head Office in Camberley You will need experience previously working as a Property Manager/Senior Property Manager to be successful. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels. Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development. Hold occasional team meetings Attend branch meetings as required and advise branch managers of any matters requiring their attention. Responding promptly and effectively to internal and external complaints. Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically checking and adhering to landlords’ management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks. Organising for remedial works to be completed on a timely basis. Advising landlords/managing agents of want of repairs. Obtaining estimates, issuing works orders, paying invoices. Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants. Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs or replacements via the Depositary Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held. Ensuring that the diary is kept up-to-date to monitor outstanding matters. Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt. Liaising closely with letting offices and client account departments. Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property. Assisting with customer complaints and investigations if required Ensuring that appropriate charges are made for all services rendered. Serving appropriate notices, where the landlord or tenant wishes to end a tenancy. Dealing with landlord statement queries. Negotiating with extensions and renewals. Achieving and maintaining relevant industry qualifications. What are we looking for: Excellent communication, written and verbal Professional telephone manner Organisational skills, time management and attention to detail Experience in property management or lettings Full UK Driving License Required What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Access to a diverse portfolio of properties Supportive and collaborative team environment Benefits: Competitive base salary and additional incentives Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service Excellent Parental leave and newly introduced Fertility policy Staff discounts LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares or commitment to excellence in the Real Estate Industry. LRG d oes not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Property Management Locations Camberley HQ, United Kingdom Remote status Hybrid Yearly salary £29,500 Driving Licence Required Yes Camberley HQ, United Kingdom Our Culture Our culture is what makes us who we are and all of the people within LRG are our driving force behind that. We operate an open culture and are dedicated to creating an environment in which our employees feel they can speak up and share their thoughts. We're dedicated to engagement, recognition, wellbeing and diversity and inclusion. We also offer our staff fantastic working conditions both out in our branches and Head Office in Wokingham, Berkshire.