Property Manager

Property Manager If you're passionate about property and customer service and are looking for a fast paced role with an award winning, growing company, we can support you to progress your property management career. We usually respond within three days Job Title: Property Manager Location: Swindon Brand : Romans Salary : £27,500 + £4000 commission Hours : Monday to Friday 8:30am - 5pm with 1 hour lunch About Romans: Romans, founded in Bracknell In 1987, are one of the largest and most respected property groups in south-east England. In 2016 we joined forces with our sister company Leaders, and since then more respected brands have joined forces with us so now we have a combined UK network of over 215 estate and letting agencies, known as LRG. LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities: Reporting to the Team Manager/Head of Centre, Romans are seeking a Property Manager to join our dedicated and dynamic team based in Swindon . As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities: You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor Updating all parties on a regular basis by both phone, email or text and logging notes. To make regular ‘well being’ calls to the landlord Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed Working with the Property Visit Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames Dealing with non managed deposits who are part of the No Deposit Scheme To ensure check out process is followed and communication is sent out within company process via the Depositary site To work with the team leaders, head of centres and branch network to understand the reason for any lost units To maintain high levels of communication to internal and external customers What are we looking for: Excellent communication, written and verbal Professional telephone manner Organisational skills, time management and attention to detail Full UK Driving License Required What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Access to a diverse portfolio of properties Supportive and collaborative team environment Benefits: Competitive base salary and additional incentives Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service Excellent Parental leave and newly introduced Fertility policy Staff discounts LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG do es not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered. Department Property Management Locations Swindon, United Kingdom Remote status Hybrid Employment type Full-time Driving Licence Required Yes Swindon, United Kingdom Our Culture Our culture is what makes us who we are and all of the people within LRG are our driving force behind that. We operate an open culture and are dedicated to creating an environment in which our employees feel they can speak up and share their thoughts. We're dedicated to engagement, recognition, wellbeing and diversity and inclusion. We also offer our staff fantastic working conditions both out in our branches and Head Office in Wokingham, Berkshire.