Senior Manager, Pre-Assurance (12m FTC)

Optus is an Australian telecommunication's company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. At Optus, we're dedicated to doing right by our customers and this role sits at the heart of that dedication. As Senior Manager, Pre Assurance, you will be central to improving our risk and control environment while meeting Optus' Enforceable Undertaking obligations with the ACCC. Reporting to the Director of Assurance, you'll act as a hands-on advisor by partnering with senior business and risk leaders. You will assess control efficiency, co-design balanced governance frameworks, and drive measurable improvements in risk maturity. Your work will span customer complaints, sales conduct, customer vulnerability, credit management, and credit decisioning. This is a high-visibility role for an experienced risk and compliance professional who thrives in sophisticated, supervised environments and is ready to make a tangible impact. Your day to day will consist of Establish and maintain clear terms of reference for key risk and compliance forums, ensuring governance operates with precision and accountability Own end-to-end responsibility for forum governance — meeting cadences, agenda setting, decision tracking, minute accuracy, and follow-through Partner with business and risk leads to review control efficiency and co-design balanced, auditable controls aligned to regulatory requirements Provide expert input into preventative and detective control strategies Support audit and assurance readiness, ensuring governance artefacts are accurate, current, and defensible Collaborate across Line 1 and Line 2 to align with existing and emerging risk and compliance frameworks Drive risk maturity uplift through coaching, mentorship, and the development of fit-for-purpose risk artefacts Input into management reporting and provide assurance over emerging and residual risks What makes you perfect for the role? 8 years+ experience in risk, assurance, or control roles within regulated environments Proven experience coordinating senior-level risk or compliance forums Strong understanding of Line 1 and Line 2 accountabilities within enterprise risk management Proven expertise in control design, KRI development, and operational risk reporting Experience within highly regulated sectors such as telecommunications, banking, financial services, or insurance Practical knowledge of regulatory enforcement programs and governance structures What’s in it for you? Competitive remuneration paired with discounts for colleagues. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners. Flexible working arrangements with opportunities to work three days in the office, two days remote or home. Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre. Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you. We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks. Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities. Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video. Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon. At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity