Senior Manager of Customer Solution

Our belief: At SOLPLANET, we are driven by a simple idea: solar for everybody We strive to create the best possible experience for distributors, installers and end users That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly Who We Are: Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day How you´ll help us: As a Senior Manager of Customer Solution, you will 1. Solution Design & Technical Support – directly engage with customers to deliver the most professional technical output. Customer requirement translation : Communicate in depth with customers to accurately analyze their specific technical requirements across different application scenarios (e.g., residential, commercial & industrial (C&I), utility-scale ground power plants, microgrids, etc.). Solution development & consulting : Design integrated system solutions covering PV modules, inverters, battery management systems (BMS), energy management systems (EMS), etc. At the same time, assist customers in performing revenue forecasting and economic analysis. Bidding support : Lead or assist in drafting bilingual (Chinese-English) technical bid documents, feasibility study reports, and other technical documents; participate in bid submissions, technical clarifications, and contract negotiations. Key project implementation guarantee : From early-stage opportunity assessment and site surveys, to mid-stage solution finalization and technical agreement signing, and later-stage delivery support – ensure smooth progress through full-cycle coordination. 2. Target Market Insight & Product Strategy Development – based on market dynamics and customer needs, provide strategic inputs for product planning. Market research : Continuously track and analyze policies on PV and energy storage, power market trading rules, and industry trends in overseas target markets. Competitive analysis : Conduct in-depth research and analysis of competitors’ strategies, products, and pricing to provide a basis for the company to develop differentiated competitive strategies. Product planning : Provide feedback on collected customer needs and market dynamics to the product line, and participate in formulating product roadmaps to ensure solutions align with real market needs. Product improvement : For customer/market needs that cannot be met by existing products, organize regional and headquarters product line teams to clarify requirements and discuss corresponding technical solutions, apply for product change CRs (Change Requests), and track CR implementation status. New product launch : Provide technical support for new product launches to ensure smooth initial deployment, including system solution design, organizing customer training, guiding equipment installation and commissioning, and collecting field information and customer feedback. 3. Business Development & Marketing Support Sales synergy & channel expansion : Collaborate with the regional sales team to explore markets, responsible for technical customer communication and relationship maintenance. At the same time, assist in building and maintaining overseas channel systems, and promote cooperation with local distributors, installers, and other partners. Brand building : Represent the company at overseas energy exhibitions, forums, etc., to promote products and solutions, enhancing the company’s international brand influence. 4. Dotted-line Functional Team Management – improve the capabilities of the dotted-line organization. Manage local pre-sales technical support engineers under a dotted-line structure; participate in formulating performance contracts and assessing performance indicators. Organize regional pre-sales technical requirements meetings to collect requirements, discuss solutions, apply for CRs, and track requirement implementation. 5. Cross-departmental Collaboration & Team Knowledge Empowerment Knowledge transfer : Organize local pre-sales engineers to provide regular product and technical training to internal sales teams and external channel partners, improving the team’s overall technical sales capabilities. Internal collaboration : Serve as a key communication bridge between technology, marketing, R&D, service, and other departments to ensure information synchronization and smooth resource allocation.