Senior IT Support Engineer (Leeds)

Senior IT Support Engineer (Leeds) Location: Leeds (Hybrid: 2-3 days in the office) Salary: £38,000–£40,000 We have an exciting opportunity for an experienced Senior IT Support Engineer to join us at a time of rapid growth at Cognisys. Cognisys is a leading Cyber Security company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We pride ourselves on our customer service, forward-thinking approach and commitment to excellence. Our small but mighty team works with some of the best-known companies in the world, covering over 30 different countries across the globe! About the Role We are seeking a Senior IT Support Engineer to become a key member of our IT function in Leeds. Acting as a key point of contact within the team, you will lead on day-to-day technical delivery and support our IT Lead in keeping operations running smoothly. This is a hands-on role with real scope to grow: as you develop, so will your responsibilities, making it well suited to someone looking to progress towards a leadership position. You will specialise in supporting our macOS environment and act as a key technical resource across the business. Key Responsibilities Technical Support: Deliver high-quality 1st and 2nd line support to resolve software, hardware, and network issues, acting as a senior escalation point for the team. Operational Delivery: Help keep day-to-day IT operations running smoothly, supporting the IT Manager and helping coordinate workload across the team. System Analysis: Monitor IT infrastructure and macOS endpoints to identify inefficiencies and recommend performance improvements. Endpoint Management: Manage, deploy, and configure corporate devices, ensuring seamless user onboarding and offboarding. Security & Compliance: Help maintain organisation-wide security standards and align systems with best-practice frameworks. Documentation: Create clear technical documentation, user guides, and standard operating procedures for the IT knowledge base. Requirements 3–5 years' proven experience in an IT support or IT engineering role. Strong background handling both 1st line (helpdesk) and 2nd line (desktop/network) technical issues. Solid hands-on experience troubleshooting and managing macOS environments. Ability to diagnose complex technical issues under pressure and find root-cause solutions. Excellent communication skills to explain technical issues clearly to non-technical colleagues. A proactive, ownership-minded approach, with the appetite to take on more responsibility over time. Desirable Skills Experience using Mobile Device Management tools (e.g. Jamf, Kandji, Intune) to manage Apple devices. Cloud Productivity: Experience administering Google Workspace environments. Cybersecurity: Practical knowledge of Cyber Essentials or similar security certification frameworks. If you think you can deliver but don't match the criteria above, please don't be put off. We are very open-minded and focus on ability and attitude above skills. What We Offer A dynamic and supportive work environment where customer care and innovation drive everything we do. A dedicated budget for your professional development Access to an Employee Wellness Hub supported by Kara Connect for health and well-being resources. Frequent team social events and celebrations. 25 days per year plus 8 bank holidays and 1 day paid leave on your birthday Refer a friend bonus scheme, up to £2,000! Why Join Us? At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You'll have the opportunity to work on challenging projects that make a real impact for our clients. We'd love to hear from you if you want to challenge, lead and innovate! We're not just about the work; we're about the people. Join a team where innovation is celebrated, and your contributions are valued. We foster a collaborative environment where fresh ideas thrive, and professional growth is encouraged. Applications We’re always happy to help with questions, but to keep our process fair for everyone, we’re unable to accept applications via email—please apply directly through the job advert page. Please feel free to reach out to Andrea, our Senior Recruiter, if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – [email protected] We welcome applications from candidates from a range of diverse backgrounds and can make various reasonable adjustments to consider individual needs. NO AGENCIES PLEASE Locations Leeds HQ Remote status Hybrid