2nd Line Technical Support Engineer

2nd Line Technical Support Engineer Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion , trusted to deliver unrivalled Choice , Value and Quality . We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER , then Motorpoint is the place to be and we are on a mission! The Role: 2nd Line Technical Support Engineer Salary: £30,000 per annum. Location: Based at Derby, with regular travel to all stores across the UK. (Motorpoint, Unit 7, Prime Enterprise Park, Prime Park Way, Derby, DE1 3QB). Contract Type: Permanent Hours: 37.5 hours per week. Monday - Friday. ----- As an 2nd Line Technical Support Engineer, you will play a key role in ensuring the security, performance, and usability of Motorpoint’s end-user computing environment. Working under the guidance of the 2nd Line Support Team Lead, you will be responsible for the management, configuration, and support of user devices and applications, leveraging Microsoft Intune and Microsoft 365 technologies. This role also requires regular store visits, so a valid driving license is essential. What will you be getting up to? Provide technical support for end-user computing issues, escalating complex problems where necessary. Assist in the management and configuration of Microsoft Intune and Microsoft 365 applications. Ensure endpoint compliance with security policies, access controls, and data protection requirements. Deploy, configure, and support end-user devices including laptops, desktops, and mobile devices. Manage device lifecycle activities including provisioning, rebuilds, replacements, and decommissioning. Maintain endpoint security, including antivirus management, encryption, and patching. Own incidents through to resolution, ensuring root cause analysis and permanent fixes are implemented. Collaborate with IT teams to enhance user experience and system performance. Identify opportunities to automate repetitive tasks and improve support processes using available tools and scripting where appropriate. Contribute to documentation and knowledge base articles for IT support processes. Stay updated with industry best practices in end-user computing and security. Conduct regular store visits to provide on-site IT support and maintenance. Monitor device compliance and remediate policy issues. What do we need from you? Previous experience in an IT support or end-user computing role. Knowledge of Microsoft Intune, Microsoft 365, and Windows operating systems. Understanding of IT security principles, compliance, and access controls. Strong troubleshooting skills and ability to diagnose hardware/software issues. Excellent communication and customer service skills. Relevant IT certifications (e.g., Microsoft Certified: Modern Desktop Administrator) are desirable but not essential. A valid driving license is essential due to the requirement for regular store visits. Ability to work independently and manage multiple priorities in a fast-paced environment. What is in it for you? Paid time off every month to do something that makes you happy 31 days' holiday plus days off for your birthday, getting married, or moving house Additional holidays for length of service Long service awards Staff discount on cars and finance options Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform Smart Tech in partnership with Currys Cycle to work Pension Healthcare Enhanced Parental Leave Employee Assistance Programme (EAP) Vocational and personal development training courses Quarterly team socials Team feasts Scratch card rewards Sharesave scheme (SAYE) Plus much more! Closing Date: 22nd June 2026 Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed. #IND1 Department Technology Locations Derby (Shelton House) Remote status Hybrid Our teams Making car buying easy takes all kinds of people. Yes, our Online and Showroom Sales teams kick off the process, but who’s keeping the engine running behind the scenes? For starters, there’s our Vehicle Preparation and Workshop teams, getting cars ready for sale. Then, there are Buyers, hunting out the best vehicles around. Software and Product teams create an amazing digital experience while Aftersales help customers post-purchase. Finally, there’s Head Office and Business Support keeping everything running smoothly. About Motorpoint Car buying made easy At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise. We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget. Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy. So, what are you waiting for? Take a look at our cars or find out more about us below. Founded in April 1998 Co-workers 800+ Turnover £1.5 Billion