Infrastructure & Support Engineer, London

Requisition ID: 3367 Department: Information Technology Work Type: Hybrid Application Close Date: 23rd June 2026 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. The world needs more Intrepid people: We’re looking for an Infrastructure & Support Engineer to deliver reliable, high-quality technical support to Intrepid’s EMEA teams. This role combines hands-on infrastructure engineering with frontline IT support, ensuring our systems, devices, and networks run smoothly across the region. Based in our Brixton office, working in a global team and reporting to the Infrastructure Manager, you’ll be the primary technical contact for EMEA while contributing to global infrastructure and security initiatives. You’ll support users, manage devices and applications, assist with system and network administration, and work closely with local and distributed teams to maintain secure, resilient services. This role requires office attendance approximately 4 days per week, and some travel across the EMEA region will be required to provide hands-on support where needed. This is a full-time, permanent, hybrid role, suited to someone who enjoys problem-solving, supporting others, and working in a fast-paced global environment. Some of the experience you’ll bring with you may include: Bachelor’s degree in ICT, Information Systems, Computer Science, or equivalent experience Hands-on experience supporting Windows and macOS environments, including device administration and troubleshooting Experience with Microsoft 365, Azure AD/Entra ID, Exchange Online, and identity/access management Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, DNS, DHCP, VPN) Experience with device management tools such as Intune, MDM solutions, Autopilot, or imaging technologies Understanding of IT security fundamentals and best practices Excellent communication skills, able to explain technical concepts to non-technical users Strong customer service mindset and ability to build trust with stakeholders Desirable experience includes: Industry certifications (e.g., Microsoft, CompTIA, networking) Exposure to server administration, virtualisation, cloud platforms, or scripting (PowerShell) If you enjoy being hands-on, supporting people, and helping maintain secure and reliable IT systems in a purpose-driven global organisation, we’d love to hear from you. Please note We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference. Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant. We also reserve the right to close this advert earlier if we receive a high volume of applications. The world needs more Intrepid people: We’re looking for an Infrastructure & Support Engineer to deliver reliable, high-quality technical support to Intrepid’s EMEA teams. This role combines hands-on infrastructure engineering with frontline IT support, ensuring our systems, devices, and networks run smoothly across the region. Based in our Brixton office, working in a global team and reporting to the Infrastructure Manager, you’ll be the primary technical contact for EMEA while contributing to global infrastructure and security initiatives. You’ll support users, manage devices and applications, assist with system and network administration, and work closely with local and distributed teams to maintain secure, resilient services. This role requires office attendance approximately 4 days per week, and some travel across the EMEA region will be required to provide hands-on support where needed. This is a full-time, permanent, hybrid role, suited to someone who enjoys problem-solving, supporting others, and working in a fast-paced global environment. Some of the experience you’ll bring with you may include: Bachelor’s degree in ICT, Information Systems, Computer Science, or equivalent experience Hands-on experience supporting Windows and macOS environments, including device administration and troubleshooting Experience with Microsoft 365, Azure AD/Entra ID, Exchange Online, and identity/access management Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, DNS, DHCP, VPN) Experience with device management tools such as Intune, MDM solutions, Autopilot, or imaging technologies Understanding of IT security fundamentals and best practices Excellent communication skills, able to explain technical concepts to non-technical users Strong customer service mindset and ability to build trust with stakeholders Desirable experience includes: Industry certifications (e.g., Microsoft, CompTIA, networking) Exposure to server administration, virtualisation, cloud platforms, or scripting (PowerShell) If you enjoy being hands-on, supporting people, and helping maintain secure and reliable IT systems in a purpose-driven global organisation, we’d love to hear from you. Please note We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference. Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant. We also reserve the right to close this advert earlier if we receive a high volume of applications. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [email protected] with your name, location, and the adjustments you require, we will then be in touch to support your application. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [email protected] with your name, location, and the adjustments you require, we will then be in touch to support your application. Application Close Date: 23rd June 2026