About this Position
As a Senior Community Management Specialist, your primary goal is to foster genuine connections with our online community for Professional brands. By engaging authentically on platforms like Instagram, Facebook, and TikTok, you will create meaningful relationships that transform casual followers into passionate brand advocates. You will work closely with a dynamic team that values collaboration and innovation, reporting to the Digital Brand Manager. This position offers the unique opportunity to influence product development through insights gathered from community interactions and monthly KPI reports. As part of our mission to provide exceptional customer experiences, your ability to navigate community conversations and develop communication strategies will play a vital role in shaping our brand’s presence. If you're ready to make a significant impact within a vibrant and engaged community, we’re excited to connect with you!
What you´ll do
Build one-on-one relationship with community via authentic communication and engagement on Instagram and Facebook, Linkedin and Tiktok via liking, commenting, quickly answering questions, direct messages etc. for Henkel Adhesives Technologies brands
Create social listening dashboards / projects through Youscan and Onclusive to support with social media metrics
Drive social listening reports and provide actionable insights for the brand teams
Steer processes and information flow with countries and brand teams regarding product portfolio and availabilities, create monthly Community Management KPI reports and derive community insights that can lead to relevant rationales for product development
Coordinates with the digital brand manager team for project implementations as well communication strategies
What makes you a good fit
Bachelor’s Degree in Marketing, Advertising, Public Relations or related field
Minimum of three (3) years related experience in an online community engagement managing social media platform interactions
Has in-depth understanding & experience working on key social media platforms such as Facebook, Instagram, Tiktok and social media management/publishing tools like Sprinklr, Youscan, Onclusive, etc
Has strong foundations in social media listening concepts and is able to translate those to actionable insights
Excellent verbal and written English communication skills, can adapt to varying brand tonalities, and present ideas
Team player who has knowledge of agility as well as of main principles of successful online communities, and understanding of organizational framework
Amenable to working a mid‑shift schedule (3:00 PM to 12:00 AM) Monday to Friday, and report on a hybrid work set-up in Ayala Avenue, Makati
Some perks of joining Henkel
A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
HMO healthcare coverage plan
Provident Fund
Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.