Remote Operations Manager for Health & Wellness Brand

Industry E-commerce | Health & Wellness | Consumer Goods | Supply Chain Operations Work Arrangement Fully Remote Job Type Full-time Work Schedule No fixed timezone overlap required Locations Philippines | LATAM | South Africa | EMEA | Anywhere Remote About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. About the Company Our client is a fast-growing global health and wellness brand operating at the intersection of science, education, and direct-to-consumer commerce. Built around a strong creator-led platform with millions of followers worldwide, the company has rapidly expanded its Shopify-based product business across the US, EU, UK, and Australia. The team is lean, highly independent, and fully remote, with a strong emphasis on ownership, proactive communication, and operational excellence. As the company scales its product catalog and global footprint, they are looking for an experienced operations leader who can build systems, streamline logistics, and create operational stability across the business. Role Overview As the Operations Manager, you will own the operational backbone of a fast-scaling DTC Shopify business. This role is responsible for managing global 3PL relationships, inventory forecasting, supplier coordination, launch execution, invoicing workflows, and Shopify operational support across multiple international markets. You will work directly with company leadership to ensure products move efficiently from manufacturing to warehouse to customer while proactively preventing operational bottlenecks, stockouts, fulfillment issues, and launch delays. This is a highly autonomous role designed for someone who thrives in startup environments and enjoys building systems where little structure currently exists. The ideal candidate is deeply organized, highly proactive, detail-oriented, and capable of independently managing multiple moving pieces across vendors, warehouses, SKUs, and launch timelines. Success in this role requires a strong blend of operational strategy and hands-on execution. Your Impact You will directly improve operational efficiency, inventory visibility, and global fulfillment performance across the business. Your work will reduce costly operational errors, improve inventory planning accuracy, and ensure product launches happen on time and at scale. Within your first few weeks, you’ll establish visibility into inventory health, supplier timelines, and warehouse workflows. Over time, you’ll build scalable operational systems that improve forecasting accuracy, reduce stockouts and waste, optimize logistics costs, and strengthen coordination across suppliers and fulfillment partners globally. Your success will allow company leadership to shift focus from operational firefighting toward growth, expansion, and customer acquisition initiatives. Core Responsibilities Logistics & 3PL Management — 30% Manage day-to-day relationships with global 3PL providers across US, EU, UK, and AUS markets Lead recurring operational syncs with fulfillment partners to ensure SLA performance remains on track Create and submit Warehouse Receiving Orders (WROs) and monitor inbound inventory workflows Conduct daily order-health checks and resolve shipping, fulfillment, and inventory exceptions Monitor fill rates, ship times, returns, and operational KPIs while escalating issues proactively Inventory Management & Forecasting — 25% Build and maintain demand forecasting models across all SKUs and product variants Monitor inventory levels across multiple warehouses and proactively rebalance stock Track expiration dates, lot numbers, and FIFO compliance across fulfillment operations Identify inventory at risk of expiration and recommend liquidation or promotional strategies Develop dashboards and reporting systems to improve inventory visibility and forecasting accuracy Manufacturer, Supplier & Vendor Coordination — 20% Serve as the primary operational point of contact for suppliers, manufacturers, and vendors Coordinate production schedules with launch timelines and replenishment needs Source and onboard new suppliers for future product lines and collaborations Negotiate lead times, pricing, MOQs, and vendor deliverables where applicable Maintain organized supplier documentation and proactively identify supply risks Product Launch Operations — 15% Own operational execution for all new product launches from PO to go-live Coordinate launch timelines across logistics, marketing, creative, and supplier teams Conduct product and packaging test orders prior to scaled production Identify operational risks that may delay launches and communicate mitigation plans early Ensure inventory readiness before campaigns and market launches begin Invoicing, Payments & Shopify Back-End — 10% Track supplier and vendor invoices while ensuring timely approvals and payments Coordinate with bookkeeping and finance teams for accurate reconciliation workflows Maintain Shopify operational workflows including product management and bulk updates Configure and maintain kitting, bundling, and operational rules within Shopify and connected apps Support operational automation initiatives using Shopify Flows and AI-enabled workflows Must-Haves (Required) 3–6+ years of experience in e-commerce operations, supply chain operations, or DTC Shopify environments Strong experience managing global 3PL providers and multi-warehouse fulfillment operations Proven inventory forecasting and replenishment planning experience Advanced Excel and Google Sheets proficiency Experience managing vendors, suppliers, and production timelines simultaneously Startup or high-growth DTC experience with strong adaptability and ownership Exceptional organizational and project management skills Strong written and verbal English communication skills Ability to work independently in fast-paced, ambiguous environments Proactive problem-solving mindset with strong attention to detail Nice-to-Haves (Preferred) Direct experience with ShipBob, Hive, or equivalent 3PL platforms Shopify Plus expertise including Shopify Flows and operational automations Experience in supplements, wellness, skincare, cosmetics, or subscription-based businesses Familiarity with AI tools such as Claude for workflow optimization Experience using Notion for documentation and operations management Exposure to cost analysis, landed costs, and operational financial reporting Tools Proficiency Must-Haves (Required) Shopify Plus Google Sheets Microsoft Excel WhatsApp Notion 3PL backend platforms Inventory forecasting spreadsheets Warehouse Receiving Orders (WROs) Nice-to-Haves (Preferred) ShipBob Hive Shopify Flows Claude AI workflow tools Kitting and bundling applications Competitive Salary: Based on experience and skills Remote Work: Fully remote—work from anywhere Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting Generous PTO: In accordance with company policy Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees Direct Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth Global Networking: Connect with professionals worldwide Our Recruitment Process Application Screening Skills Assessment Top-grading Interview Client Interview Job Offer Client Onboarding Ready to Join Us? If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.