Quality Administrator - Education Agents

Quality Administrator - Education Agents Come and join our friendly Quality team, helping us set the gold standard—driving quality improvement and ensuring we partner with the very best education agents globally. Salary: £26,000 - £31,000 per annum Employment type: Fixed Term Contract (12 months) Hours per week: 37 Reporting into: Quality Manager - Agents and Partnerships Department: Quality (Partnerships) Click here to read the full job description and view our excellent benefits here This role operates on a hybrid working arrangement that will require 1 days travel into our Coventry head office every 2 weeks. This may fluctuate in line with business requirements. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts. Travel will be required into the following locations: Coventry head office About Arden University : We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations. About our Department : The Quality (Partnerships) Team ensure the quality assurance and enhancement of our domestic and international Education Agents as well as our Trans National Education (TNE) partners. We are a friendly team of four who work remotely and meet on a fortnightly basis at our Head Office in Coventry. About the Opportunity: Due to an increase in the volume of international agents recruiting students to our Berlin and UK campus we have a need for Quality Administrators to assisting the Quality Officer for Agents assessing application documentation submitted by prospective education agents to ensure completeness, accuracy, and compliance with internal due diligence requirements and relevant regulatory frameworks (including AQF standards). In addition to onboarding new Education Agents you will conduct refreshed due diligence checks on existing Education Agents to ensure compliance. The role will work closely with our legal and commercial teams in order to be both responsive and compliant with the business needs. About You: We are looking for someone who: Loves getting into the detail and takes real pride in doing things thoroughly and accurately Is naturally organised, with the ability to juggle multiple tasks and keep things moving without losing track Enjoys working with data and documents, spotting issues, patterns or risks that others might miss Communicates clearly and confidently, whether that’s writing feedback or working with colleagues across different teams Takes ownership of their work, using their initiative to follow things up and keep processes on track Is comfortable in a fast-paced environment where priorities can shift, and deadlines matter Works well with others and builds positive relationships, while still being confident to make objective, evidence-based decisions Is confident using systems and tools like Microsoft Office, and happy to learn new ones Understands the importance of confidentiality and handling sensitive information with care You’ll feel right at home here if you also: Have experience in an administrative, quality, or compliance role (ideally in education or another regulated environment) Enjoy improving processes and spotting ways things could work better Are curious, proactive, and always looking to learn Why Arden: At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from: 30 days holiday + bank holidays on-top, and even a Christmas closure! A generous Aviva pension plan, company contributions starting from 7% BUPA Cash Plan Private Medical Insurance coverage (applies to certain job roles) Access to Perkbox benefits Study any Arden course for free, with a discount for all family and friends Plus, other excellent benefits Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. Closing Date: Sunday 5 July We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access. Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here . As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups. Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship.  However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route. Department Quality and Registry Role Quality Administrator Locations Coventry Remote status Hybrid Employment type Full-time Working model (Please note, our working models are a non-contractual benefit and can be subject to change) Hybrid Contract Type: Professional Services Contract About Arden University Since 1990, Arden University has reshaped flexible higher education, becoming a beacon for accessible learning. Beginning as a trusted online partner for UK universities, we've transformed into a symbol of online and blended degree courses designed for modern lives. With over 90 career-focused qualifications, validated by prestigious bodies like the British Psychological Society and Chartered Management Institute, our dedication to exceptional education stands strong. Our mission is forward-looking and purposeful. We understand the evolving needs of employers and the global economy, driving us to champion meaningful change. Through our Study Centres in the UK (Manchester, Birmingham, London, Leeds, Nottingham) and Berlin, Germany, we empower a diverse student community to access life-altering degree pathways. At our core lies equity, diversity, inclusion, and belonging, rooted in the belief that education is a force for both individual and collective progress. By seamlessly merging technology and education, we're breaking down barriers and revolutionizing conventional learning models. Join our community of around 1,100 colleagues in shaping a more accessible, inclusive, and brighter future for all. Founded in 1990