QA Ops Lead for B2B Lead Generation

About Us

Upcision is a performance-based B2B lead generation company. We generate inbound responses per day from outbound campaigns, then verify, qualify, and route those leads to clients on a CPL basis.

Role Overview

This role will oversee 40-120 inbound leads per day generated by marketing campaigns & will be responsible for the screening process into sales-qualified leads we send to clients. This is like an SDR manager role, but for inbound leads, and requires hands-on admin muscle and tenacious grit.

You own daily fulfillment execution, quality, and performance. If revenue slows, if leads sit, if quality slips, if agents miss steps, it is your problem to fix the same day.

This is a player-manager role. You will manage people and you will do the work when needed.

To Apply, complete this form ---> https://form.jotform.com/261635266385060

What You Own

• Daily Revenue Flow
• Ensure high-intent leads are submitted to clients quickly with correct routing, notes, and next steps.
• Ensure all other leads are worked aggressively via phone and email.
• Control speed to first call, follow-up volume, routing accuracy, and coverage.
• Make real-time decisions on prioritization and staffing without meetings.

Quality Assurance

• QA all lead submissions to clients.
• QA “not interested” dispositions to ensure leads were not mishandled.
• QA 100% of client returns the same day.
• Enforce dialing, email, and documentation standards.
• Maintain a single source of truth for SOPs that is clear and usable.

Performance Management

• Manage a team of 2 lead verifiers and phone agents.
• Own KPIs including win rate, connect rate, disposition rate, and time to first call.
• Coach underperformers fast or manage them out.
• Keep Salesforce clean, auditable, and accurate.

What This Is Not

• Not a strategy-only role.
• Not a meeting-heavy role.
• Not a coordinator role.
• Not a place to avoid accountability.
• Not a role where problems wait for alignment.

Who This Role Fits

You have:

• 3+ years running sales development, call center, lead generation, or fulfillment teams.
• Experience managing through metrics, not opinions.
• Comfort enforcing KPIs, standards, and having direct performance conversations.
• Experience with CRMs, ideally Salesforce.
• A bias toward action and fixing things immediately.

To Apply, complete this form ---> https://form.jotform.com/261635266385060

You enjoy:

• Live queues and daily scoreboards.
• Being close to execution.
• Solving messy operational problems.
• Clear ownership and authority.

Who This Will Not Work For

• People who want to manage managers.
• People who avoid QA and call reviews.
• People who need consensus to act.
• People who get defensive around metrics.
• People who dislike getting their hands dirty.

Reporting and Structure

• Reports directly to the CEO.
• Partners with Client Delivery for external priorities.
• Full authority over internal fulfillment execution.

Compensation and Benefits

• $2000 to $2500 per month base plus OTE
• Fully remote.
• PTO after 90 days.

To Apply, complete this form ---> https://form.jotform.com/261635266385060