Property Management & Operations Coordinator (Remote)

Job title: Property Management & Operations Coordinator

Type of employment: Full-time

Shift Schedule: Mon - Fri, 9:00 AM - 5:00 PM EST

High-level summary

• Own core community operations and resident-facing admin for a manufactured housing portfolio using Rent Manager.
• First 6 months focus: ~60% CRM data cleanup, profile backfilling, and record standardization. Transition thereafter into work order dispatch, lease-ups, notices QC, and monthly close support.
• Deliver an empathetic, reliable resident experience through timely communication, strict process discipline, and proactive problem-solving.

About the Company

The company operates manufactured housing communities, managing day-to-day resident administration, leasing compliance, work orders, and financial workflows through Rent Manager.

Company core values:

• Reliability, honesty, and integrity (Non-negotiable)
• Resident-first communication (Empathetic listening and timely resolution)
• Ownership & accountability (Owning workflows end-to-end; keeping leadership informed)
• Process discipline & improvement (Following SOPs and optimizing bottlenecks)

Objectives of this role

• Clean and standardize Rent Manager data, ensuring all tenant profiles and documentation are current and accurate within 6 months.
• Serve as the primary, highly responsive point of contact for all resident admin workflows.
• Improve resident satisfaction through faster response times and reliable follow-through.
• Reduce operational risk by auditing notices, compliance steps, and timelines.

Responsibilities

• CRM / Rent Manager Ownership: Clean, backfill, and maintain accurate resident profiles; log communications for an auditable history.
• Onboarding & Compliance: Onboard new residents, track compliance milestones (leases, rules acknowledgments, insurance tracking), and flag renewal timelines.
• Work Orders & Dispatching: Receive, route, and track work orders from submission to completion; coordinate with on-site staff and vendors.
• Notices & Quality Control: QC automated CRM notices; support eviction/notice workflows with precise documentation and date tracking.
• Financial Admin Support: Assist with rent roll accuracy, payment posting, delinquency visibility, and monthly book-closing documentation.
• Process Improvement: Work autonomously via SOPs, communicate updates proactively, and suggest workflow improvements.

Required skills and qualifications

• Proven experience in long-term residential property management or operations (not short-term rentals).
• Strong proficiency with Rent Manager (strong plus) or a comparable property management CRM.
• High attention to detail with data integrity and record-keeping discipline.
• Excellent verbal/written communication; empathetic and professional with tenants.
• Ability to work independently, maintaining momentum without constant supervision.

Technical requirements

• Reliable computer + secure high-speed internet.
• Ability to handle document scanning/printing and Mac/Windows file conversions.

Preferred skills and qualifications

• Direct experience in manufactured housing community operations.
• Familiarity with Fair Housing compliance, lease-ups, and insurance verification tracking.
• Proven ability to improve operational processes (SOPs, trackers) while maintaining a high-touch resident experience.