Project Coordinator (AI/SaaS)

Project Coordinator (AI/SaaS) We usually respond within a day As part of the continued growth of our client’s organization, we are looking for a Project Coordinator to join a fast-growing technology company operating in the AI and SaaS space. This is an exciting opportunity for someone who enjoys working at the intersection of customer success, project coordination, and technology. We are looking for a proactive, highly organized professional who thrives in client-facing environments and is passionate about helping customers successfully adopt innovative AI-powered solutions. If you enjoy coordinating projects, working directly with customers, translating data into actionable insights, and being close to product innovation. Key responsibilities: Support the successful rollout and adoption of AI-powered solutions for enterprise customers in partnership with internal stakeholders Coordinate project timelines, deliverables, meetings, and follow-up actions to ensure smooth implementation processes Prepare and organize key client meetings, including kick-offs, regular check-ins, and business reviews Monitor customer usage data, identify trends, and provide actionable recommendations to improve adoption and engagement Collaborate with clients to define and refine use cases aligned with their business objectives Configure, maintain, and optimize customer workspaces to ensure a seamless and effective user experience Act as the main day-to-day point of contact for customer users and stakeholders, providing product guidance and support Manage issue tracking, bug reporting, and escalation coordination with relevant internal teams Maintain documentation, best practices, and process consistency across customer implementations Contribute to continuous process improvements and operational efficiency initiatives Requirements: Minimum 2 years of professional experience in project coordination, customer success, product operations, technical support, or a similar client-facing role Experience working directly with customers, preferably in a SaaS or technology environment Strong organizational and coordination skills with the ability to manage multiple priorities simultaneously Excellent communication skills and confidence in customer-facing interactions Analytical mindset with the ability to interpret usage data and turn insights into practical recommendations Proactive, solution-oriented approach and strong sense of ownership Genuine interest in AI, SaaS products, and emerging technologies Professional fluency in English Nice to have: Experience with enterprise implementation or onboarding projects Familiarity with technical integrations such as SSO, SCIM, or xAPI Experience supporting product adoption or customer enablement initiatives Exposure to AI tools or automation platforms What we offer: Opportunity to join an innovative AI-driven technology environment Direct exposure to cutting-edge AI products and enterprise customers A highly collaborative and fast-paced international work environment Real ownership and visible impact on customer success and product adoption Strong opportunities for professional growth in project coordination, customer success, and technology Flexible working model, including remote work options The chance to work at the intersection of product, customers, and innovation Ready for your next challenge? If you’re passionate about customer success, project coordination, and helping organizations unlock the value of AI-powered solutions, we’d love to hear from you. Apply now and let’s start the conversation. Department IT Operations & Support Locations Poland Remote status Fully Remote About Infotree Global Solutions At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers. We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started. Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970. Founded in 2002 Co-workers More than 5000