Product Manager II

Company Overview: At Panopto, we are the most customer-centric learning technology company in the world. As the leader in visual and audio-based learning , we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career. To enhance our team we are seeking an experienced midlevel Product Manager to lead the creation, definition, and development of innovative business concepts, feature concepts, and customer experience concepts with the extended team of functional leaders that will ultimately develop, sell, and support the design. Position Summary In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As a Product Manager II, you will be tasked with not only deeply understanding market demands in terms of customer outcomes but also proactively seeking out and analyzing available data such as pipeline metrics and user behavior. You will gather insights from a wide range of sources including customer feedback, industry analysts, and input from various departments such as sales, sales engineering, marketing, business development, customer success, training, documentation, and support to inform product decisions and strategy. You will operate with a high degree of independence within an Agile development environment, applying structured product thinking and frameworks such as Jobs-to-be-Done (JTBD) to ensure the right problems are being solved. You are expected to demonstrate strong project management discipline, driving features from discovery through delivery with minimal oversight. At Panopto, we collaborate as a team which may mean taking on additional tasks or projects within the scope of your role. This also offers growth opportunities and helps us scale as business needs evolve. You’ll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft. How You’ll Contribute In this role, you will: Specific Features: Propose new features/modules based on the analysis of gathered data. Identify, understand, and mitigate risks to the product roadmap and plans. Develop and present the product roadmap to internal and external stakeholders. Create ROI models and business justifications for each product feature within the roadmap items. Markets & Validations: Utilize industry journals, publications, competitive datasets, and other data sources to identify and comprehend industry trends. Benchmark Panopto’s offerings against competing SaaS solutions in the EdTech, L&D, video infrastructure, and platform integration spaces to inform strategic direction. Communication & Collaboration: Collaborate with internal stakeholders and customers to de-escalate issues and facilitate successful remediation through cross-functional teamwork. Take a consultative approach when working with sales, customer success, and engineering to uncover the root needs behind feature requests. Customer Focus: For features that don’t meet customer expectations and predetermined success metrics, define the path to deprecation while gracefully extricating the company from commitment to the feature. Conduct post-mortems and share results. Measure and analyze existing features for opportunities to innovate and improve, providing additional benefits to customers. Project Management: Own the end-to-end delivery lifecycle of product initiatives within Agile sprints. Coordinate cross-team dependencies, manage stakeholder expectations on timelines, and maintain rigorous backlog grooming and sprint planning practices. How We Thrive: "You’ll join a team where we challenge ideas, not people, knowing our success depends on our collective wisdom. We believe in simple elegance and holding ourselves accountable to outcomes, not just activity" This position reports to the Senior Director of Product Management. The Product organization’s primary function is to ideate, define, and deliver best-in-class products and solutions to our valued customers. To deliver on this commitment, the team assesses market trends, performs strategic and competitive analysis, conducts customer research and interviews, and deep feasibility and viability assessment to identify areas of opportunities to make product investment decisions. We ruthlessly prioritize opportunities with high ROI and work with R&D to deliver highly scalable and reliable products in a timely fashion. The team is maniacally focused on every aspect of customer experience and continually explores areas of improvement. The Foundation for Success: 8–10 years of product management experience at a software or SaaS company, with a proven track record of proposing new features/modules, developing product roadmaps, and creating ROI models and business justifications for product features. Demonstrated expertise in Agile/Scrum methodologies, with experience serving as a product owner, leading sprint planning, backlog refinement, and retrospectives. Strong project management skills with the ability to own delivery end-to-end, coordinate cross-team dependencies, and manage competing priorities in a fast-paced environment. Deep domain experience in at least one of the following areas: higher education / EdTech, corporate learning & development (L&D), media / video infrastructure, or platform integrations (LMS, LTI, SSO, API ecosystems). Strong analytical skills with the ability to interpret and analyze data from various sources, including pipeline metrics, user behavior, customer feedback, and industry trends. Excellent communication and collaboration skills, demonstrated by the ability to work effectively with internal stakeholders and customers to address issues and facilitate successful resolutions. Deep understanding of market demands and customer outcomes, with the ability to proactively identify and mitigate risks to product roadmaps and plans. Ability to conduct post-mortems and analyze existing features to identify opportunities for innovation and improvement, with a strong focus on customer satisfaction and success metrics. Experience utilizing industry journals, publications, competitive datasets, and other data sources to identify and comprehend industry trends, and apply insights to inform product decisions and strategy. Proactive problem-solving skills and the ability to gracefully handle situations where features do not meet customer expectations, including defining paths to deprecation. Track record of delivering technology products and services that delight customers in a high-growth environment, and will have thrived in ambiguity and shifting priorities. What Sets You Apart: Experience with product discovery and prioritization frameworks such as Jobs-to-be-Done (JTBD), RICE scoring, Kano model, or Opportunity Solution Trees. A consultative approach to stakeholder management, with a proven ability to uncover root needs behind feature requests and build consensus across engineering, sales, and customer success. Experience with video or media technology platforms, content management systems, or learning management systems in a SaaS environment. Understanding of enterprise SaaS business models, including subscription metrics (ARR, churn, NRR), renewal dynamics, and customer lifecycle management. Familiarity with integration ecosystems such as LMS platforms (Canvas, Blackboard, Moodle), LTI standards, SCORM, xAPI, and SSO/SAML. . What Success Looks Like: Within 6 Months: You will have integrated into the Agile team, completed a comprehensive audit of your product area, and taken ownership of the current roadmap items, establishing clear ROI justifications for upcoming sprints. Within 1 Year: You will have launched at least one major feature or module from discovery to delivery that shows a measurable impact on user engagement or customer retention. Your Legacy: You will have established a data-driven culture within your product vertical, where every feature is rooted in a "Jobs-to-be-Done" framework and directly contributes to Panopto’s standing as the global leader in video-based learning. Join Panopto and be part of an exciting journey where your strong analytical and quantitative expertise will make a significant impact on our growth trajectory. If you have a strong affinity for action and an interest in video technology, we encourage you to apply. Beyond the Requirements: At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here. Recruiting Tips: From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable Recruiting Tips from our team. The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer Our people and culture Panopto’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work. Our purpose We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture. Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department. Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable. Use of Artificial Intelligence (AI): Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates. Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy. By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above. We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities. To ensure fairness and transparency: We have human oversight in all hiring decisions. If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process. Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled. We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'. Panopto is dedicated to a fair and equitable hiring process for all candidates.