Product Manager - API Platform & Integrations

**Please Note...Interviews will be conducted in English and the position requires bi-lingual communication (English and Spanish). Please send a CV/resume in English.**

About the Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role is responsible for supporting the vision, development, and adoption of Thryv’s API platform and integration products. Working heavily with engineering, internal product teams, third-party developers, and integration partners, this role contributes to the API product lifecycle, developer experience, and the frameworks that connect Thryv to the broader SaaS ecosystem—while ensuring alignment across product vision, deliverables, and adoption goals.

Responsibilities

• Supports the API product lifecycle from design through deprecation, including REST and webhook standards, versioning, backwards compatibility, rate limiting, and authentication patterns such as OAuth 2.0, API keys, and JWT.
• Partners with engineering and product partners on requirements, API design reviews, OpenAPI specifications, and the build of current and future API platform and integration products.
• Shapes and improves the developer experience across API documentation, the developer portal, sandbox environments, code samples, and onboarding flows.
• Contributes to integration work across native, iPaaS (Zapier, Workato, Make), and third-party developer frameworks.
• Develops and maintains competitive awareness of API platforms and developer ecosystems (Stripe, Twilio, HubSpot, Salesforce) to deliver data-driven insights that inform roadmap decisions and owns relationships with integration partners and vendors.
• Contributes to short-, medium-, and long-term API roadmap planning in lock step with platform, security, and adjacent product teams.
• Explores AI-driven capabilities relevant to the API platform and developer experience as standards and adoption mature.
• Interviews developers, integration partners, internal API consumers, and end users to understand pain points and ensure product vision remains user-centric.

Who We’re Looking For

• Bachelor's degree (or international equivalent) or equivalent experience, required
• Master's degree (or international equivalent), preferred
• 2+ years of related experience, required.
• 5+ years of related experience, preferred.
• Hands-on experience in production REST APIs, webhooks, or SDKs through internships, prior roles, or coursework, required.
• Experience as a software engineer, solutions engineer, integrations specialist, or technical analyst, preferred.
• Exposure to a developer portal, public API program, or AI/agent-facing API surface, preferred.
• Working technical knowledge of REST, webhooks, OpenAPI/Swagger, OAuth 2.0, and event-driven architectures. Comfortable reading code and reviewing API specifications, with the ability and an eagerness to grow in technical depth over time.
• Familiarity with API tooling including Postman, Swagger or Stoplight, API gateways (Kong, Apigee, AWS API Gateway), observability platforms (Datadog, New Relic), and developer portal frameworks (Docusaurus, ReadMe, Mintlify).
• Understanding of common integration patterns across native, iPaaS, embedded iPaaS, third-party developer frameworks, and webhook orchestration.
• Understanding of how AI and agentic platforms are influencing API consumption and developer workflows, with curiosity about where the discipline is heading and the ability to apply that knowledge to evolving platform decisions.
• Sound product judgment and strategic thinking skills, with a willingness to weigh developer experience, platform stability, security, and business outcomes.
• Communication skills, both written and verbal, with the ability to clearly translate technical detail to varied audiences including engineers, internal stakeholders, and external developers.
• Ability to travel less than 5% of the time.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

• Law benefits
• Private medical insurance covered by us
• Remote work
• Life insurance
• Education subsidy
• Electricity & Internet subsidy
• Flexible extra time off
• Paid time off during winter
• Others...

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally. We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act.This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.