Product Manager

Quick Summary Help create the future of claims at a fast-growing insurtech. 3+ years PM experience required. Agile, data-driven, and high-impact from day one. Who We Are Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it hardest. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we're building products that are clear, fair, and help homeowners feel confident — so homeowners aren't left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2026) Inc. 5000 Fastest-Growing Private Companies Forbes' Fintech 50 (2023-2026) Great Places to Work Certified (2024-2026) Most importantly, we're building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we're building, visit kin.com and see how we work . The Opportunity We're looking for a Product Manager to reimagine the homeowners claims experience — one of the most consequential moments in a customer's relationship with Kin. When someone files a claim, they're often dealing with the worst day of their year. Our job is to make sure technology helps them get back to normal faster, and that the adjusters working on their behalf have the tools to do their best work. This role sits at the intersection of customer empathy and technical depth. You'll own adjuster technology and customer-facing technology — building a data-driven roadmap, partnering with a dedicated engineering team, and influencing a cross-functional group that includes design, user research, and claims operations. If you're energized by complex domains with real human stakes and you want to drive innovation in a space that's long overdue for it, this is the role for you. Your Responsibilities Define and own the claims technology product roadmap, balancing near-term feature delivery with longer-horizon whitespace innovation, in close partnership with the rest of the product team, stakeholders, and engineering Lead discovery efforts — digging into data, conducting user research, and identifying the highest-impact problems facing adjusters and customers — then translate findings into prioritized product plans Drive end-to-end delivery with your dedicated engineering team, from roadmap socialization and story writing through sizing, build, and launch Own the rollout and adoption of new features, including stakeholder communications, training, and change management across claims operations Define, track, and evangelize the KPIs that demonstrate product success, and use performance data to continuously sharpen your roadmap Motivate and connect your development team to Kin's broader mission, ensuring daily work links to meaningful customer and business outcomes Success in This Role In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You'll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin's mission forward. Along the way, you'll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve. By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you've helped make. The claims adjuster experience has measurably improved — key friction points are resolved, and adjusters are spending more time on high-value work A roadmap grounded in qualitative and quantitative data is in place, with stakeholder alignment across claims, engineering, design, and leadership Feature launches have shipped with clear success metrics, and early signal is being used to inform what comes next What You'll Bring 3+ years of software or technology product management experience, including ownership of a roadmap and end-to-end delivery with an engineering team Experience working in agile environments at a startup or high-growth company, with the ability to move fast, adapt to shifting priorities, and drive clarity from ambiguity Demonstrated ability to use data to drive decisions — including hands-on experience with BI or analytics tools such as Tableau, Looker, or Adobe Analytics Experience conducting or closely collaborating on user research, and translating customer insights into product requirements and roadmap priorities Track record of communicating complex product plans clearly — written and verbal — to both technical and non-technical audiences 6–8 years of total professional experience Bonus if you have: Experience in insurance, insurtech, or claims operations Design thinking, innovation methodology, or formal user research background Experience with data tools such as Looker, Databricks, and Fullstory How We Hire We believe a great hiring experience should be clear, respectful, and human. We will accept applications for this position until June 19th, 2026. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin's in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions. The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us: Prompt updates and feedback following interviews Interviews with recruiters, hiring managers, and members of teams Skills assessment relevant to the position, if applicable Genuine, thoughtful human interaction at every step How We Support You We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date. Core Benefits Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level 401(k) with company match up to 4% of eligible earnings Multiple medical plan options, plus dental and vision coverage Company-funded HSA contributions (based on medical plan selection) Company-paid life insurance and short-term disability Health & Wellbeing A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance Access to mental health support and confidential counseling resources Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents Growth & Development Career mobility and internal growth opportunities across the organization Professional development budgets for certifications, conferences, and learning available, subject to management approval How we work We don’t just hire for skills. We hire for alignment. Kinfolk bring diverse perspectives, but we’re united by a shared set of values that shape how we work and how we show up for each other and our customers. Run through walls, together - Our industry is stuck in the status quo. But Kin is different. We are challengers. Innovators unwavering in our mission to fix insurance for those who need it most. We are changing insurance for good. We roll up our sleeves, take action, and get “impossible” things done every day with grit and teamwork. Raise the bar. Drop the ego - Attitudes are contagious. Every one of us is responsible for creating the culture we want to work in. High performance. Low drama. Always respectful. Like professional sports teams, we win by working in sync. We show up, work hard, and play to each other’s strengths. Act like an owner - We are owners, fully accountable for achieving Kin’s mission. That requires positive, proactive, big-picture thinking well beyond our job descriptions. Ask questions, Take ownership. Do the right thing, even when it‘s hard. Because when Kin thrives, so do you. And so do our customers. Operate lean. Deliver more - We build efficiency into everything we do. Each dollar we save gets reinvested to deliver more to our customers: better pricing, more products, and new innovations. We work smarter by relentlessly prioritizing and using technology, including AI, to multiply our impact. Lean is about focus, not deprivation. Lean isn't a limitation – it's our competitive advantage. Keep asking ‘What if?’ - We value curiosity. To make insurance better for our customers, we experiment. We embrace insights. And we base decisions on data rather than assumptions. We see setbacks as opportunities for growth and are always learning and improving. Both individually and as a company. Where we work We are a remote-first company with offices in Chicago, IL and St. Petersburg, FL where teams can come together for collaboration. For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI. For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered. State locations and specifics are subject to change as our hiring requirements shift. EEOC statement Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to [email protected]