**Please Note...Interviews will be conducted in English and the position requires bi-lingual communication (English and Spanish). Please send a CV/resume in English.**
About the Position
At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.
As a Product Designer on the Product Design and Experience (PDX) team at Thryv, you will take ownership of designing intuitive, scalable, and user-centered solutions that drive the success of our products, customers, and small business owners. You will collaborate closely with cross-functional teams including Product Management, Engineering, Research, and Content, to execute product strategy and deliver seamless user experiences across complex workflows. Drawing on your interaction and visual design knowledge, you will create intuitive, high-quality experiences that balance business goals with technical constraints. This role is perfect for a designer who excels in a collaborative environment, is passionate about crafting impactful product experiences, and is eager to grow in design leadership while continuing to evolve through continuous learning.
Responsibilities
- Implements and upholds established information architecture systems for labeling, navigation, and search, mentors team members on IA best practices, conducts research to inform IA decisions, and ensures consistent application of IA standards across designated areas of the product.
- Effectively leverages the design system, applies interaction and visual design frameworks to review and improve work, empathizes with user mindsets, performs user acceptance testing, and collaborates with PMs and engineers by writing tickets and contributing to pitches for upcoming work.
- Collaborates closely with content strategists to apply established content and information design principles, defines user and business needs, creates purposeful content that enhances user understanding, and iterates based on feedback to ensure high-quality, aligned handoffs to engineering.
- Consistently plans and executes research projects using appropriate methodologies, facilitates unbiased user studies, synthesizes qualitative and quantitative data to define problems, and presents research findings to inform decision-making across the organization.
- Takes proactive ownership of work by aligning design, product management and engineering to the roadmap that supports company goals and vision, confidently leading meetings, leveraging artifacts and research to tell compelling stories, and applying strong business and domain knowledge to understand the broader organizational impact of product decisions.
- Actively contributes to improving the product development process by creating and defining new workflows, collaborating closely within the product team triad, leading design discussions, and regularly presenting research and design progress to both triad partners and the broader PDX team.
- Defines, tracks, and responds to UX performance metrics, drives adoption of data-informed design practices within the team, and uses tools like Amplitude, Looker, and Fullstory to measure and optimize the impact of product experiences.
Who We’re Looking For
- Bachelor's degree (or international equivalent), required.
- 2+ years of related experience, required.
- 5+ years of related experience, preferred.
- Experience creating wireframes, interactive prototypes, and visual design comps for desktop and mobile as well as conducting user research, usability tests, and analysis, required.
- Strong understanding of CX principles, IA frameworks, personas, journey mapping, and empathy mapping. Ability to independently apply insights from usability testing methods—such as tree testing, card sorting, and first-click testing—to inform and improve the structure of complex product experiences.
- Skilled in user interface design and producing polished, consistent visuals aligned with the Thryv brand and design system. Experience applying advanced interaction and usability principles and effectively communicating design rationale to cross-functional teams.
- Ability to proactively integrate content and information design into product work with minimal oversight and partners closely with Content Design to ensure clarity, consistency, and alignment with the product content strategy and accessibility standards.
- Demonstrates a strong grasp of user research methodologies and the ability to actively collaborate with researchers to plan and execute studies, synthesize research insights with minimal support to inform product decisions, and advocate for the value of research within the team.
- Proven ability to communicate clearly and confidently with team members and stakeholders to facilitate design reviews, contribute to cross-functional alignment, and help build shared understanding across product, design, and engineering teams.
- Proficient in Figma and other standard design tools, with a working knowledge of HTML and CSS to effectively communicate with developers and support accurate implementation of designs.
- Experienced in agile environments with the ability to independently contribute to iterative design and experimentation by leveraging feedback and data to refine solutions and drive continuous improvement.
- Must be 18 years of age or older.
- Must successfully complete pre-employment screening process, as required.
- Must successfully complete any required training or orientation courses, as needed.
What We Offer
Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.
- Law benefits
- Private medical insurance covered by us
- Remote work
- Life insurance
- Education subsidy
- Electricity & Internet subsidy
- Flexible extra time off
- Paid time off during winter
- International discounts
- Internal programs
Who We Are
At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.
We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done.
Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.
Thryv Core Values:
- Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
- Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask.
- Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
- Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
- DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
- Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
- Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act.This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.
Find out more at corporate.thryv.com/careers/
Belonging at Thryv
We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.
We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.