Product Delivery & Operations Lead

Job Title: Product Delivery & Operations Lead Reports to: VP of Engineering Location: Ireland - Remote You will build and run the essential operating system that enables Compliance & Risks to deliver and launch complex, cross-functional product initiatives with maximum clarity, speed, and accountability. Key Outcomes of the Role As the Product Delivery & Operations Lead, your success will be measured by: Complex initiatives having clear scope, dedicated owners, dependencies, milestones, and articulated risks. Product launches achieving operational readiness across Product, Engineering, GTM, Support, and onboarding functions. Faster decision-making and earlier surfacing of blockers. Delivery metrics providing predictive, early warnings instead of just post hoc reporting. Post-launch learning systematically feeding back into the roadmap, processes, and organizational design. What You Will Do You will own the operating rhythms for major initiatives, running program management for the most important cross-functional bets, such as new product rollouts and major platform transitions. 1. Design and Run the Delivery System: Design and execute the operating rhythm for complex product delivery, including quarterly/mid-quarter planning, initiative kickoff, scope/change control, and post-launch reviews (30/60/90 day). Create and standardize a consistent initiative framework for scope, milestones, risks, and stakeholder communication across Product and Engineering. Establish dashboards and metrics to improve predictability and expose risk early. Reduce the amount of delivery and project management overhead currently being absorbed by Product Managers and functional leads. 2. Drive Cross-functional Orchestration and Launch Readiness: Serve as the connective tissue across Product, Engineering, Design/UX, GTM, Marketing, Sales Enablement, Tech Support, Customer Success, and Professional Services. Ensure that "ready to ship" means the organization is fully prepared, including defined pricing, positioning, onboarding, support workflows, internal team knowledge of changes, and live customer feedback loops. Partner with leaders across the organization to ensure launch readiness and successful adoption. 3. Accelerate Decision Velocity and Accountability: Force clear owners and due dates for critical decisions. Escalate blocked decisions early and keep leaders aligned when priorities shift. Own whether the organization is operationally ready for launch and whether the product was actually absorbed—tracking beta goals, identifying onboarding friction, and triaging post-launch issues. What You Will Bring We are seeking a strong operator with this mix of experience and traits: Strong technical fluency, though not necessarily a former hands-on engineer. Proven experience running complex SaaS product launches, new product introductions, or platform transitions. 6+ years of experience in Product Operations or Product Enablement Bachelor’s degree in a technical or business discipline. Agile, Scrum, or project/program management certifications, such as: Certified ScrumMaster (CSM) PMP (Project Management Professional) SAFe certification AgilePM Demonstrated ability to build delivery systems from the ground up, not just participate in existing ones. Early and aggressive adopter of agentic AI such as Claude Code, Cowork, and Codex. Comfortable operating within ambiguous, cross-functional programs. A capacity to work from strategy down to daily cadence. Exceptional skills in creating clarity, ownership, and transparency. Good judgment for determining what needs organizational rigor versus what needs speed. Potential backgrounds for this role include: Technical Program Manager from a product company. Product Ops leader with strong engineering fluency. Delivery lead from a startup scale-up who has launched net-new products. Former PM / Engineering ops hybrid with proven cross-functional execution. (This role is explicitly NOT a meeting scheduler, a Jira admin, a classic Scrum Master focused on ceremonies alone, a Product Manager, or an Engineering Manager). About Compliance & Risks Compliance & Risks is the leading provider of market access and product compliance SaaS solutions. Our C2P platform helps global enterprises monitor and manage product requirements, regulations, and standards across markets, enabling them to bring products to market faster and with lower risk. We support over 220 global enterprise customers across technology, consumer goods, retail, industrial goods, and life sciences, including brands such as GE, Google, Nike, Amazon, Ikea, Bose, Tesla, Samsung, and Fujitsu. Why join us This is an opportunity to lead an engineering organisation working on meaningful, high-value problems for global customers. You’ll join a company that cares deeply about what it builds and how it builds it. We believe in ownership, thoughtful decision-making, and empowering teams to do their best work. You’ll have the chance to shape the future of engineering at Compliance & Risks — not only by scaling a strong organisation, but by helping define how AI-native engineering can be done responsibly and well. Our culture We are committed to building an inclusive workplace where people with different backgrounds, experiences, and perspectives can thrive. We believe diverse teams build better products, make better decisions, and create stronger companies. Compliance & Risks is an equal opportunities employer, and we are committed to fostering a workplace built on respect, trust, and opportunity for all. Attributes for Success at C&R Collaborative Mindset: Thrives in a team-oriented environment, values partnership, and demonstrates care and respect for colleagues to achieve shared goals. Transformational Thinking: Embraces change and actively contributes to driving innovation and cultural evolution within the organization. Agility: Adapts quickly to shifting priorities and market demands, maintaining focus and effectiveness in a fast-paced environment. Empowerment: Takes ownership of decisions and actions, demonstrating confidence in making autonomous choices that align with company goals. Fearless Flexibility: Approaches challenges with an open mind, learns rapidly from setbacks, and adjusts strategies to navigate dynamic circumstances. Innovation-Driven: Leverages creativity and cutting-edge technology to develop solutions that simplify complex problems and create competitive advantages. Customer-Centric Focus: Obsesses over delivering value to customers by understanding their needs and providing impactful solutions that build trust and loyalty. Trustworthiness: Acts with integrity, builds credibility through consistent actions, and fosters an environment where others feel respected and valued. Respect for Diversity: Values diverse perspectives, treats everyone with dignity, and cultivates an inclusive workplace that encourages new ideas and opinions. High-Energy Execution: Brings enthusiasm, drive, and focus to every task, ensuring timely delivery of impactful results. Continuous Learner: Stays current with industry trends, tools, and technologies while seeking opportunities for personal and professional growth. Results-Oriented Problem Solver: Tackles challenges with precision and determination, delivering measurable outcomes that align with company objectives. Visionary Contributor: Aligns personal goals with the company’s mission to create a cleaner, safer, and better world while helping shape the organization’s future.