IT Operations Lead

Sustainability that means business Who we are: Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. The Opportunity We’re hiring a hands‑on IT Operations Team Lead to lead a team of engineers while staying deeply technical. You’ll be the escalation point for complex issues, drive operational excellence, and deliver infrastructure and security projects across the EMEA region. This is a role for a technical lead — someone who still enjoys building, automating, troubleshooting, and improving platforms, while coaching others and raising standards. What You’ll Do Act as the senior escalation point for complex incidents (root cause, permanent fixes, post‑incident improvements) Lead root‑cause analysis, define permanent fixes, and ensure lessons learned are embedded through documentation and process improvements Take ownership of technically challenging problems and see them through end‑to‑end, from investigation to resolution and follow‑up Lead technical workstreams for initiatives such as office moves, network and firewall refreshes, cloud and hybrid improvements, and acquired‑company integrations Work closely with vendors, internal stakeholders, and other IT teams to deliver changes safely and effectively Improve platform reliability and performance through proactive monitoring, automation, patching, and repeatable operational processes Work closely with the Information Systems team to support audit readiness and evidence capture aligned to ISO27001, SOC, and internal control frameworks Work closely with the Cyber Security team to ensure security best practices are embedded across identity, endpoint, network, and infrastructure platforms Contribute to continuous improvement of security posture, resilience, and risk management Provide day‑to‑day technical direction and mentoring to engineers; help them develop deeper expertise and confidence Set clear expectations around ownership, accountability, quality, and follow‑through Support individual development, progression planning, and readiness for increased responsibility Partner with IT Operations leadership on workload planning, risk management, and delivery priorities Technical Skills We’re Looking For Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive) Azure fundamentals (networking, compute, storage, monitoring) Entra ID (Conditional Access, MFA, SSO, identity protection, RBAC) Intune / Endpoint Management (Autopilot, compliance, configuration profiles, app deployment) Windows Server (AD DS, GPO, DNS/DHCP, certificates/PKI, file services) Virtualisation (VMware vSphere and/or Hyper‑V), backup/restore concepts, DR fundamentals Linux fundamentals (admin, troubleshooting, services) LAN/WAN/WLAN fundamentals (routing, switching, VLANs, VPNs) Firewall concepts (policy, NAT, IPS/IDS) and secure remote access / Zero Trust principles Secure baseline thinking: least privilege, segmentation, patching, logging/monitoring Scripting/automation Monitoring & alerting concepts, incident management, problem management Documentation discipline: runbooks, KBs, standard operating procedures The role requires on-site presence two/three days per week to support physical infrastructure, office environments and collaborative activities. Office based in Limerick - Castletroy.