People Operations Coordinator

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Why you'll love this People Operations Coordinator opportunity As a People Operations Coordinator, you support the effective delivery of people operations across the full employee lifecycle through strong governance, quality assurance, and process coordination. This role works closely with the People Administration team to ensure consistency, accuracy, and compliance across people processes while driving continuous improvement. The position plays a critical role in enabling high-quality service delivery through quality reviews, lifecycle coordination, data governance, escalation management, and advisory support, contributing directly to the effectiveness of Civica’s People Operations and Employee Relations function across APAC. This role provides meaningful exposure across the breadth of people operations in a complex, global organisation committed to integrity, consistency, and continuous improvement. It sits at the intersection of governance, service quality, and employee experience, offering hands-on involvement in lifecycle processes and cyclical people activities that impact employees and leaders across the business. The People Operations Coordinator operates within a collaborative environment that values structured processes, data accuracy, and professional judgement. The role offers the opportunity to deepen capability in quality assurance, stakeholder enablement, and operational improvement while supporting initiatives that strengthen how Civica delivers people services at scale. What you'll do to be successful in the role Experience in a People Operations, HR Coordination, or shared services environment Demonstrated capability in quality assurance, governance, and process improvement Strong attention to detail with a disciplined approach to accuracy and compliance Proven ability to conduct quality reviews across onboarding, employee changes, and offboarding Experience identifying process gaps, trends, and corrective actions Ability to coordinate cyclical people activities and deliver outcomes to agreed timelines Experience providing first-line advice for general people operations queries Strong ability to manage escalations and non-standard cases with confidence and professionalism Exposure to HR reporting, audits, and ad-hoc data requests Experience maintaining HRIS data integrity and governance standards Strong written and verbal communication skills with the ability to engage diverse stakeholders Demonstrated discretion and professionalism when handling confidential employee information Organised, dependable, and capable of working across multiple priorities A proactive mindset with a commitment to continuous improvement Qualifications in Human Resource Management or a related discipline preferred Why you'll love working with us We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: We're all different - and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best. Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues. Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you. We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.