Job Description
This is a remote position.
Key Responsibilities:
Own the SiteMate/Dashpivot/FlowSite rollout end-to-end: run structured tests, log issues, coordinate fixes with the vendor, gather field feedback, and drive company-wide implementation.
Build and document core SOPs starting with timekeeping and dockets, then job start-up, job closeout, field coordination, and admin workflows.
Chase and track signed dockets; ensure the FlowSite-to-Xero invoicing pipeline is clean and accurate each month, working closely with the bookkeeper.
Manage scheduling support: move the business from a manual Excel calendar to a more transparent, autonomous job assignment process.
Handle day-to-day EA tasks — draft quotes (pricing set by the director), respond to emails, send insurance and compliance documents, complete company forms, and manage follow-ups.
Maintain a centralised document library so standard materials are always ready to send.
Requirements
Must-Have Qualifications:
Before you apply, confirm:
You have at least 3 years of experience in an EA, operations coordinator, or systems implementation role — ideally supporting a trade, construction, or field services business.
You’ve built SOPs or process documentation from scratch, not just followed existing ones.
You’re comfortable working across cloud-based operations tools and can get up to speed quickly on SiteMate, Dashpivot, FlowSite, and Xero (invoicing side).
You’re available Mon–Fri, 8:00am–4:30pm AEST/AEDT — no night shifts, no split schedules.
Your English communication is clear and professional, written and verbal.
You have a reliable home office setup with stable internet.
Nice-to-Have Skills:
Experience with social media scheduling or basic website content updates.
Prior exposure to the Australian construction, surveying, or field services sector.