Pension Administrator

Lagos, Nigeria Job Family Group: Finance Worker Type: Regular Posting Start Date: June 10, 2026 Business Unit: Finance Experience Level: Early Careers Job Description: What’s the role As a Pension Administrator, you will help support the Finance function in Continuous Improvement, integrating the improvement agendas of Process, Data, Systems and People, the core elements of Operational Excellence. What you’ll be doing Pension Administration & Operations Conduct routine existence verification for about 4,200 pensioners Provide end-to-end administration of pension matters, including liaison with Pensioner Association offices across the country Ensure timely processing of pensioner requests, enquiries, and complaints Liaise with IT to deliver and manage an effective and efficient Customer Relationship Management (CRM) Tool Manage the SNCPFA website and ensure contents are updated regularly Support the delivery of annual pensioner surveys and quarterly pensioner engagement sessions - Stakeholder & Relationship Management Provide technical support to Pensioner Associations, including representing SNCPFA at meetings as required Build and maintain effective working relationships with internal and external stakeholders, including PENCOM, Shell HR, and Pensioner Associations Contract & Reporting Responsibilities Act as Contract Holder for the annual calendar production and distribution, and other service contracts that enhance pensioner value propositions Manage vendor and contract performance in line with CMCP requirements Prepare and submit periodic regulatory reports to PENCOM What you bring Minimum 8 years’ relevant experience with a degree in Administration, Social Sciences, or related field; postgraduate qualification is an advantage Proven experience managing Defined Benefit (DB) pension schemes with strong knowledge of PENCOM regulations, guidelines, and circulars Strong interpersonal skills, including the ability to manage and empathize with an ageing pensioner demographic in sensitive situations. Demonstrated commercial mindset, including evaluating supplier solutions, optimizing cost and service quality, and delivering results through suppliers and stakeholders. Working knowledge of contracting processes (CMCP), with strong negotiation, influencing, and stakeholder management skills. Excellent written and verbal communication skills in English, with the ability to perform effectively under ambiguous, pressured, or emotionally sensitive conditions. Strong business partnering skills, building relationships across internal and external stakeholders, with a focus on outstanding service delivery and continuous improvement. Proficient in digital/IT applications, leveraging technology to improve service delivery and overall pensioner experience. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together Continuously grow the transferable skills you need to get ahead Work at the forefront of technology, trends, and practices Collaborate with experienced colleagues with unique expertise Achieve your balance in a values-led culture that encourages you to be the best version of yourself Benefit from flexible working hours, and the possibility of remote/mobile working Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world Take advantage of paid parental leave, including for non-birthing parents Grow as you progress through diverse career opportunities in national and international teams Gain access to a wide range of training and development programmes Shell Who We Are Shell is a global group of energy and petrochemical companies, employing 103,000 people and with operations in more than 70 countries. We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future. Shell is a customer-focused organisation, serving more than 1 million commercial and industrial customers, and around 33 million customers daily at more than 47,000 Shell-branded retail service stations. Our approach Powering Progress sets our strategy to become a net-zero emissions energy business by 2050, generating value for our shareholders, our customers and wider society. As we move forward on this journey, we will power lives and respect nature while maintaining our core values of honesty, integrity, and respect for people. Our values At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations. DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.