Onboarding Specialist

📍Manchester (Hybrid, up to 2 days WFH) Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology. If you join us, you’ll be helping to improve the property industry for everyone by guiding new clients through their onboarding journey with Spectre - our multi award-winning instruction generation tool. You’ll be the friendly, knowledgeable face that gets customers set up, excited, and confident with our products. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in! A bit about you… You’ll have some proven customer-facing experience - whether that’s within estate agency, customer onboarding or another customer-focused role You’re a clear, confident communicator, both written and verbal You’re organised and process-oriented. You’ll be managing a pipeline of onboards simultaneously, so staying on top of things is essential You have a genuine curiosity about software and the tech space - Spectre has 6 products, so a genuine interest in how technology works is essential, and you can translate that complexity into clear, simple language for clients You’re a self-starter with ambition and drive You’re high-energy and enthusiastic - a large part of this role is getting customers excited about using our products! Here’s what you can expect to be working on as an Onboarding Specialist at Street Group Managing a pipeline of new customer onboards from sign-up through to full setup and handover to our Customer Success team Running onboarding calls via Google Meet, guiding clients through product setup, training and answering queries, ensuring they’re fully supported Getting clients confident and excited about using Spectre’s suite of products Working collaboratively with the wider team to evolve and improve the onboarding process - your input will directly shape how we do things! Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application! Who are Street Group? We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone. Our products, Street.co.uk and Spectre form a powerful duo, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK. Back in 2015, our co-Founder, Tom Staff, spent his evenings building Spectre v1.0. He’d seen first-hand an opportunity to automate the very manual process of winning new business for estate agents. Spectre is now our multi award-winning, instruction generation tool, generating an average return on investment for them of over 3000%. Why join Street Group? 🏠 Hybrid-working - you can work from home up to 2 days per week 🏖️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) 💪 Joining a culture that supports your development and encourages growth 📚 £500 yearly L&D budget for your career development 🎂 Your birthday on us - we pay, you stay away 🙋 ‘Give something back’ - 2 paid days volunteering on us 👶 Enhanced maternity, paternity & adoption pay 🧠 Mental health & well-being support via Health Assured 🧘 Regular well-being initiatives 🕒 Flexible working hours 🚂 Public transport season ticket loans 🌷 Paid menopause leave 🌞 Holiday buying scheme 🚀 Joining a new team in an exciting business with huge ambition 👥 Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day 👩🏿‍💻 A chance to work on cutting-edge technology 🐶 Comfortable, relaxed office space - office dogs welcome! 🍻 Fully stocked fridge and beers (or an alternative) on us every Friday afternoon 🎊 Company and team off-sites, events and happy hours 🚴 Cycle to work scheme 🚗 Electric car salary sacrifice scheme 🌍 Feel good about sustainability - we're a climate-positive company ! We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. Interview process If your application is successful, you'll start with an introductory call with someone from our People team, move on to a competency-based interview, and wrap up with a final interview in-person at our office in Manchester. We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know! A note on using AI in your job application As a fast-moving and rapidly evolving tech company, we embrace the advantages of AI and encourage its use throughout our application process. However, our goal is to get to know and hire the authentic you - your skills, experience, and values. We don’t want to hire an AI-generated version of you. We consider AI to be a valuable tool, not something that should overshadow you as an individual.