Onboarding Specialist

LegitFit is an award-winning, all-in-one fitness management software platform serving gyms, yoga studios, pilates studios, CrossFit boxes, personal trainers, leisure centres, and hotels worldwide. Our platform powers bookings, memberships, classes, payments, client management, reporting, branded apps, and automated messaging - everything a fitness business needs to thrive.

Recognised as a Leader in Europe and EMEA by G2, Best Customer Support by Software Advice, and Best Ease of Use by Capterra, we are on a strong growth trajectory; with our customer base doubling year-over-year. Headquartered in Cork, Ireland, we operate as a remote-first team with a collaborative, high-ownership culture.

Role Overview

We’re seeking a proactive Onboarding Specialist for the EMEA region to join our team. This role serves as a trusted advisor for LegitFit customers, championing their success through onboarding til they've fully adopted LegitFit within their business. You’ll advocate for their needs internally, help them maximise LegitFit’s value, and coordinate with support, engineering, and product teams to improve customer outcomes. This role will work with Customers across EMEA (primarily in the UK & Ireland)

Key Responsibilities

• Lead customer onboarding, ensuring smooth product implementation and quick time-to-value.
• Build and nurture relationships with key customer stakeholders, understanding their goals and workflow - leading to successful go-live within their business
• Monitor customer health through onboarding / initial adoption stages; identifying growth or risk opportunities, and develop strategies to drive retention and expansion.
• Act as a main point of contact for customers throughout onboarding: ultimately owning the end-to-end process; from sales handover to ensuring customers successfully implement LegitFit within their fitness business.
• Advocate for customers internally by providing feedback to Product, Engineering, and Support teams.
• Collaborate across departments to solve customer issues and deliver tailored solutions.
• Maintain accurate account records, health metrics, and engagement notes in Hubspot CRM.
• Contribute to customer enablement resources such as guides, product videos, and internal documentation.

Requirements

• 2+ years’ experience in customer success or account management within a SaaS environment.
• Strong relationship-building and stakeholder management skills.
• Excellent communication, presentation, and problem-solving abilities.
• Technical aptitude and ability to learn new platforms quickly.
• An ownership mindset: you take responsibility for deliverables, work independently, and you proactively resolve challenges without the need for constant direction or oversight.
• Previous experience conducting onboarding, business reviews, or customer training.
• Proficiency with digital tools (our CS toolstack includes HubSpot, Notion, Slack, Intercom).