Customer Service Representative

Join a team that puts people at the center of everything.

At TLNT, we believe that recruitment is more than just filling roles — it’s about connecting humans with humans. We’re a people-first organization partnering with top U.S. companies to help them grow by attracting exceptional talent, and we know that the right content can open the right doors.

About our partner: Join a trusted provider of high-quality residential window treatments, specializing in custom blinds designed to enhance both the beauty and functionality of homes. Known for its craftsmanship, personalized solutions, and commitment to exceptional customer service, the company helps homeowners create spaces that are both stylish and practical. With a growing reputation in the home improvement industry, the team continues to expand its reach by delivering tailored products and a seamless customer experience from consultation through installation.

About the role: We are looking for a customer-focused Customer Service Representative to support inbound lead management and coordinate a seamless experience for prospective and existing customers. This role sits at the intersection of customer service, sales support, and project coordination, ensuring that every customer interaction is handled efficiently from initial inquiry through scheduling and follow-up.

This is an excellent opportunity to grow your career with a leading US-based company—fully remote.

What You'll Do

• Customer Engagement
• Respond to inbound inquiries via phone, email, and chat in a timely and professional manner
• Handle a high volume of daily calls (20–40+), ensuring a positive customer experience
• Answer questions about products and services, guiding customers through next steps
• Qualification & Coordination
• Qualify customer needs, timelines, and project requirements
• Schedule and coordinate in-home consultations with the field sales team
• Act as a liaison between customers and internal teams to ensure smooth execution
• Follow-Up & Customer Management
• Proactively follow up with leads and customers to maintain engagement
• Handle escalations or sensitive customer situations with professionalism and empathy
• Ensure all customer interactions are resolved efficiently and effectively
• CRM & Process Management
• Maintain accurate records in HubSpot (or similar CRM)
• Track customer interactions, appointment status, and follow-ups
• Follow structured processes to ensure consistency and quality

What You Bring

• 2–4+ years of experience in customer service, inside sales, or call center environments
• Strong communication skills in English (verbal and written)
• Experience handling high call volumes (20–40+ calls per day)
• Proven ability to multitask across calls, emails, and internal coordination
• Experience managing customer escalations or sensitive situations
• Familiarity with CRM systems (HubSpot preferred)
• Highly organized, detail-oriented, and process-driven
• Customer-first mindset with strong interpersonal skills
• Availability to work full-time (PST hours), with occasional weekend flexibility

What Success Looks Like

• High customer satisfaction and positive interactions
• Efficient handling of inbound volume
• Strong appointment scheduling and follow-through
• Clean and accurate CRM tracking
• Smooth coordination between customers and internal teams

Salary & Perks

• Competitive Pay: We hire top talent and compensate accordingly.
• This is a full-time, long-term engagement with room to grow
• The position is immediately available and requires entering into an independent contractor agreement with TLNT.
• 100% remote — work from wherever you do your best thinking
• Monday through Friday, during regular business hours - PST.
• Additional perks.

Ready to apply?

We'd love to hear your story. The next step is a short application where you can share more about your background and upload your resume in English. Take your time — we read every response carefully.