Customer Service & Quotes Representative

Req ID: 82052 Location: CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating Data Center products, private networks and Gigabit speeds everywhere – we're always anticipating what’s next. Developments such as the Internet of Things, detailed connectivity, Cloud, and Data Center solutions introduce new requirements and demand creative thinking. With our unmatched expertise in fiber optics technology, copper and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. Everyone communicates. It’s the essence of human experience. How we communicate is evolving. Technology is reshaping the way we live, learning and thrive. The epicenter of this transformation is the network—our passion. Our guides are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to brand new data centers, we provide the crucial expertise and vital infrastructure a business needs to succeed. The world’s most sophisticated networks rely on CommScope connectivity. Due to expansion CommScope is looking to add a Customer Service & Quotes Representative to be part of our dynamic team, helping deliver top-quality customer service while managing critical pricing and order processes. The candidate shall be based in Mexico City working remote (homeworking). How You'll Help Us Connect the World As a Customer Service & Quotes Representative at CommScope, you will take ownership of customer inquiries, manage the end-of-the-end order process, and handle project-specific pricing strategies to ensure smooth operations and profitability. You will collaborate with both internal stakeholders (Sales, Product Management, Customer Service, Finance) and external business partners to ensure that orders are processed accurately, timely, and aligned with company financial targets. The role requires strong organizational skills, the ability to multitask, and a deep understanding of pricing and order management. Education and Experience Required Bachelor’s degree in administration or related area, 3-5 years’ experience in Customer Service Area within a manufacturing environment. Proven experience in project pricing, order management, or a related field. Expertise in ERP systems, MS Dynamics, SAP and data integrity management. Skills Required Proficient in English language (written and spoken). Proficient in Microsoft Office (Word, Excel, and PowerPoint). Strong analytical skills with the ability to calculate and assess profitability and pricing. Excellent communication skills, both verbal and written, with the ability to interact with cross-functional teams and external partners. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Detail-oriented with a high level of accuracy in pricing, data entry, and order management. Knowledge of pricing strategies and competitor analysis in a technical or production environment. Ability to maintain confidentiality and ensure the security of sensitive pricing data. Main Duties Manage customer inquiries across various channels (phone, chat, email), ensuring prompt and accurate responses. Enter and maintain purchase orders in the ERP system, resolving any issues in collaboration with customers and internal teams. Oversee the entire order process, including acknowledgment, change requests, and customer communication. Stay informed on products and market trends through training and participation in meetings. Respond to and approve project pricing requests from Business Partners, Sales and Customer Service, managing discounts and ensuring financial targets are met. Analyze project profitability, adjust pricing for Business Partners, and ensure competitive positioning. Audit credit requests and provide detailed pricing analysis as needed. Monitor competitor activity, report on pricing conflicts, and collaborate with Product Management on pricing tasks. Ensure the security and accuracy of pricing data and contribute to process improvements. Provide pricing updates to internal teams and stakeholders, maintaining transparency in all decisions. Monitor key metrics, including profitability and discounts, ensuring accurate reporting and traceability. You Will Excite Us if you Have Experience with MS Dynamics and SAP. Knowledge of sales and order management processes, product offerings, and industry trend. What Happens After You Apply? Learn how to prepare yourself for the next steps in our hiring process by visiting https://careers.commscope.com/how-we-hire #LI-CC1 Learn more about how we're on a quest to connect the future and build what's next. Job Segment: Customer Service Representative, ERP, Product Manager, Customer Service, Technology, Marketing, Operations